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The role and its impact As a Strategy Director, you'll shape and drive the strategic and operational priorities that translate Xero's people strategy into coordinated, organisation-wide outcomes. Reporting to the General Manager, People Operations (who also serves as Chief of Staff to the CEO), you'll be a key contributor to People team leadership discussions, bringing a whole-of-business perspective to some of the most consequential decisions Xero makes about how it invests in its people. Your remit is broad and deliberately varied: from process and system redesign to capability building, organisational change and board paper writing. You'll lead a portfolio of complex and often ambiguous initiatives, connecting the dots across People teams to ensure strategy, priorities and OKRs add up to something coherent. As a senior individual contributor, you'll Go Further by lifting capability around you through coaching, challenge and expertise, shaping how the function operates, not just what it delivers. The team and how they connect The People Strategy & Operations team partners across People Team to shape long-term direction, build the function's operating model and translate strategy into execution. They work closely with senior and executive leaders across Xero, structuring ambiguous problems into clear recommendations and staying close to delivery to ensure those recommendations land. Initially, the role will focus on - Shaping and leading a portfolio of strategic initiatives that span process redesign, culture, governance and capability building across People team - Developing strategic narratives and analysis for Xero's Executive Leadership Team, helping clarify complex topics and align decision-making - Evolving the operating model and operating rhythm for People Team, driving better prioritisation, faster decisions and clearer accountability - Reimagining critical People processes and ways of working, embedding best practice and using technology, data and AI to create scalable solutions Where and how you can work This role is based in Sydney, Australia, working in a hybrid model that combines in-office collaboration with the flexibility to work from home. Our boost days bring the team together in person for connection and collaborative work, with the rest of the week flexible to suit how you work best. Here are some of the things we're looking for, for this role - A background in consulting, or strategy and operations, transformation, ideally in a complex technology or SaaS organisation, has shaped how you approach work - You bring deep expertise in structured problem solving, the kind that identifies problems beyond the original brief and coaches others to think the same way - Your analytical instincts are sharp: you navigate varied data sources, surface non-obvious insights and use them to shape strategic decisions - Building trusted relationships with senior leaders comes naturally, and you know how to manage tension and create alignment across organisational boundaries - You've led cross-functional portfolios or strategic initiatives with broad organisational impact, adapting through ambiguity rather than waiting for certainty - Lifting the capability of those around you, through coaching, challenge and expertise, is something you actively seek out, not just something you do when asked Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.

Senior Software Engineer, AI Enablement The role & impact You'll join a small team that builds the tools, platforms and best practices helping engineers across Xero work with AI. Rather than shipping something once and moving on, you'll own it end to end from early experimentation through to production, including the run books, monitoring and rollback thinking that keep it reliable once real engineers depend on it day to day. This is a role with real influence. You'll help shape the technical direction of an internal skills marketplace and AI distribution platform used across the wider engineering organisation, work directly with vendors like AWS, Microsoft and GitHub on technology that isn't public yet, and help guide and challenge a team that's still early in its AI journey. The team & how they connect The AI Enablement team sits within Engineering Experience and focuses on helping product engineering teams work faster and better with AI through platforms, tooling and practical guidance rather than just standard tooling. It's a close-knit team, spread across Melbourne, Sydney and the Sunshine Coast, with a product manager based in Wellington, who stay connected through regular syncs and a genuinely collaborative way of working despite the distance. Initially, you will focus on - Our current stack is C#, .NET and AWS, with Python and TypeScript picked up along the way for AI tooling - Building an internal skills marketplace and a distribution platform for AI tools used across Xero's engineering org - Developing guidance and best practice for authoring agent skills, including agents for remediation tasks - Collaborating directly with AWS, Microsoft and GitHub on early-access technology not yet available in market Where and how you can work You can be based anywhere in Australia, and we're also open to candidates based in New Zealand. The team works in a hybrid way and is used to connecting across time zones, with regular in person boost days to come together, plan and collaborate as a team. Here are some of the things we're looking for, for this role - You bring hands-on software engineering experience, ideally with C#, .NET and AWS — if your background is elsewhere, we're still keen to talk, as good engineers pick up new stacks quickly - You've built internal tools or platforms that other engineers genuinely relied on - Production discipline matters to you: You write runbooks, set up monitoring and think through rollback before anything goes live - You communicate clearly and know how to bring people along with an idea, not just ship code quietly in the background - You're curious about coding agents and AI-native tools, and you keep an eye on where AI engineering is heading - You can challenge a decision directly and respectfully, and you learn new things in a structured, quality-focused way Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.

About Eucalyptus We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care. Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness. Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times. Our Growth Story: • Supporting patients living with obesity across our 5 markets • Received selective NICE endorsement to provide services to the NHS • Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada. About the role We're looking for a Product Growth (CRO) Manager to own and improve one of the most important journeys at Juniper: how prospective patients move from their first visit to our website through to starting treatment. Juniper has a complex, considered customer journey. Prospective patients need to understand our program, decide whether it's right for them, complete a health assessment and ultimately make a meaningful healthcare decision. You'll combine data, experimentation and a deep understanding of customer behaviour to make that journey simpler, clearer and more effective. This is a senior, hands-on individual contributor role within our Product Growth team. You'll own conversion across our digital funnel, identify where and why prospective patients drop out, and turn those insights into experiments that materially improve performance. You'll work closely with Design, Copy, Engineering, and Analytics to turn opportunities into shipped experiments. As Juniper expands into new products and patient needs, you'll also help build and optimise the new conversion journeys that support that growth. What you'll be doing • Own conversion across the funnel. Take accountability for performance from landing page through to quiz, assessment and order, identifying the biggest conversion leaks and opportunities for improvement. • Build and run our experimentation roadmap. Translate customer behaviour and funnel data into clear hypotheses, prioritise opportunities based on expected impact, and run a structured experimentation cadence. • Get close to the data. Diagnose where customers are dropping out, quantify opportunities, and work with Analytics to ensure the right tracking, measurement, and attribution are in place. • Design rigorous experiments. Own A/B and multivariate testing from hypothesis through to execution, analysis and decision-making. • Turn experiments into decisions. Clearly articulate what worked, what didn't and why, using results to determine what we ship, iterate or stop. • Understand the customer behind the numbers. Combine quantitative data with customer insight to understand intent, friction, trust and the reasons people hesitate or abandon their journey. • Lead conversion-focused creative execution. Partner closely with Copy and Design to turn hypotheses into messaging, UX and customer experiences that improve conversion. • Partner with Engineering and Product. Take opportunities from diagnosis through to implementation rather than stopping at recommendations. • Connect acquisition and conversion. Work closely with Growth to ensure the experience customers land on reflects the intent and messaging that brought them there. • Build new conversion journeys. As Juniper expands its product ecosystem, help create and optimise funnels for new products and patient needs. • Raise our CRO capability. Establish strong practices around prioritisation, experiment design, measurement and learning so we continuously get better at understanding what drives growth. About you We're looking for someone who has genuinely owned conversion problems, not simply supported a CRO program. You'll need to have: • 5+ years of experience across CRO, experimentation, digital optimisation, product growth, or a similarly quantitative digital role. • A track record of owning and improving digital conversion funnels, with clear examples of measurable commercial impact. • Strong hands-on experience designing and running A/B and multivariate experiments. • Strong analytical instincts. You can interrogate funnel performance, identify drop-offs, size opportunities, and translate data into hypotheses. • Experience working with Analytics or Data teams to build robust measurement and attribution frameworks. • Strong customer judgement and an understanding of how UX, messaging, friction and behavioural psychology influence conversion. • Experience working closely with Design, Copy, Engineering and Product to turn hypotheses into shipped experiences. • Strong commercial judgement and an ability to connect individual funnel metrics to broader business outcomes. Experience in healthcare, subscription businesses or considered-purchase journeys is useful, but not essential. We're much more interested in how you approach customers, experimentation and growth. Why this role matters • Conversion is one of Juniper's biggest growth opportunities. • Our patient journey is fundamentally different from a simple ecommerce checkout. People are making a personal healthcare decision, often after spending significant time thinking about their health and weight. Building trust, communicating clearly and removing unnecessary friction all matter. • At the same time, Juniper is evolving beyond a single offering into a broader ecosystem of products and care. That means building new journeys, understanding new customer behaviours, and continuously improving how people discover and access the right care. • You'll have meaningful ownership of that problem, with the data to understand it, the creative and technical partners to execute against it, and the opportunity to directly influence how quickly Juniper grows. Why join Eucalyptus? Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health. Here’s what makes joining Euc unique: • What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem. • Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding. • Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets. • Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support. • Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale. What’s ahead in Australia? • Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan, collaborate with teams in the Philippines and South Africa, and explore new markets or travel internationally. ****Recognised on Hatch’s Hotlist as one of Australia’s top employers, we support early-career professionals to become future global leaders. • Shape your career - Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture. • Work where well-being matters - Experience catered wellness talks, exercise classes, free barista coffees, funded social clubs, and quarterly rooftop parties. • Innovate with purpose - Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare. • Support at every stage - Benefit from parental and miscarriage leave, health, professional development, and personal days, and our Employee Assistance Program. At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.

ABOUT AIRWALLEX Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,300 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full.   About the team The Merchant Services team partners with our clients to realise their full potential through the adoption of Airwallex products that drive their growth and success. We influence revenue growth across our entire product portfolio and collaborate with sales, strategy, product, and engineering teams to provide the best experience for our most valued customers. Our team works alongside commercial teams throughout the pre-sales, solution design, and API integration stages, serving as the single technical point of contact and trusted advisor for our clients. We are committed to empowering businesses with the tools our clients need to succeed in a dynamic market   What you’ll do As a Senior Solutions Engineer you will own the technical pre-sales of complex client engagements that bring our global payments and financial products to life for enterprise partners, shopping carts, and payment gateways. You will turn agreed business requirements into solution designs and actionable plans, orchestrating cross-functional teams and external stakeholders to deliver on time, on scope, and to a high quality bar. You’ll provide technical trust, ensuring that every phase from pre‑sales through go‑live and early optimisation runs smoothly. This role is based in Sydney (3 days in office), with implementation coverage across APAC.   Responsibilities: - Act as a trusted technical advisor to customers and internal teams on high-value implementations and expansions, shaping integration approaches, system configuration, and overall solution design. - Partner with implementation and account management teams to translate customer requirements into scalable architectures. - Work with sales teams on technical discovery to understand customer systems, data flows, and workflows, and recommend a best-fit integration blueprint, including when and how to leverage APIs and third-party connectors. - Work hands-on with customers to troubleshoot integration hurdles and guide them through complex configuration decisions, focusing on designing robust, maintainable implementations rather than writing code directly. - Create and maintain internal documentation, playbooks, and lightweight tooling that make it easier for the wider team to support integration-heavy use cases at scale. - Channel customer pain points and integration feedback into Product and Engineering, influencing the roadmap and prioritisation of features that materially improve implementation outcomes. Who you are We’re looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.   Minimum qualifications: - Bachelor’s degree in a related field (e.g. Business, Finance, Engineering, Information Systems) or equivalent practical experience. - 8+ years of experience in technical pre-sales, managing complex, multi‑stakeholder technology or financial services implementations. - 8+ years of client‑facing delivery or professional services experience in a high‑paced environment (e.g. SaaS, fintech, consulting, systems integration, enterprise implementation). - Proven track record of successfully delivering cross‑functional projects with stakeholders from diverse backgrounds and job functions, including C‑level executives, technical teams, and operations. - Exceptional written and verbal communication and presentation skills, including the ability to lead steering meetings, write clear status updates, and influence decisions without direct authority.   Preferred qualifications: - Hands‑on experience working on API‑based payments integrations/products. - Experience managing strategic or enterprise engagements as part of a broader account team, including navigating commercial sensitivities while protecting technical quality and scope. - Ability to thrive in a fast‑moving, ambiguous environment, balancing structured methodologies with pragmatic decision‑making to keep complex projects moving forward. APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com http://airwallex.com email address. Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. EQUAL OPPORTUNITY Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

About Eucalyptus We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care. Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness. Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times. Our Growth Story: • Supporting patients living with obesity across our 5 markets • Received selective NICE endorsement to provide services to the NHS • Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada. About the role (What you'll be doing) You will build and scale Juniper's ambassador program, taking the success we've had with partnerships like Liesel Jones and turning it into a repeatable, scalable engine. Reporting to the Head of Editorial, your mission is to identify, recruit, and nurture authentic partnerships with ambassadors who can deliver reach, credibility, trust, and relatability for our brand—while building an aspirational brand that women genuinely want to engage with. You aren't here to chase follower counts or manage transactional influencer deals. Your role is to build a strategic ambassador ecosystem that creates genuine connections with our audience and produces high-performing content that works both organically and in paid media. Every ambassador you bring on should elevate our brand, making women think, "I want to be part of what they're part of." At Juniper, we believe authenticity drives performance. Your success is defined by your ability to find the right voices, build meaningful relationships, and create a content engine that scales our message while maintaining the trust and empathy our category demands. We'll also expect you to: • Scale What's Working: Take the learnings from successful partnerships like Liesel Jones and codify them into a repeatable playbook. Identify what made those partnerships work—authenticity, content quality, audience fit—and replicate it across a broader roster. • Build the Ambassador Strategy & Infrastructure: Develop the frameworks for identifying, vetting, onboarding, and activating partners who authentically align with our mission to be the most supportive partner in women's health. Create processes that allow us to manage multiple ambassadors simultaneously without losing quality. • Recruit & Manage a Diverse Ambassador Roster: Source ambassadors across different platforms, audience sizes, and demographics. Balance macro reach with micro relatability. Build relationships that go beyond one-off posts to create ongoing, authentic partnerships. • Drive Multi-Platform Content Creation: Brief ambassadors to create content that performs organically on their channels while also being optimised for use in our paid media. Ensure content feels native to each platform—Instagram, TikTok, YouTube, podcasts—while maintaining Juniper's brand integrity and aspirational positioning. • Optimise for Dual Use: Work closely with the Performance and Creative teams to ensure ambassador content can seamlessly transition from organic posts to high-performing ads. You'll need to understand what makes content work in both contexts and brief accordingly. • Measure Impact & Scale What Works: Track performance across reach, engagement, credibility metrics, and paid media ROI. Use data to refine the ambassador mix and double down on what's driving real business outcomes. • Manage Partnerships & Agreements: Work with ambassadors to structure partnerships that work for everyone—clear on deliverables, usage, and expectations while building fair, long-term relationships that feel collaborative rather than purely commercial. • Champion Authenticity & Trust: Ensure every partnership feels genuine. In women's health, trust is everything—your ambassadors need to believe in what they're promoting, and audiences need to believe them. • Collaborate Cross-Functionally: Work with Creative, Performance, Social, and PR teams to integrate ambassador content into broader campaigns and ensure alignment with brand strategy. About you (Who you are) • Experienced Partnership Builder: Strong experience in influencer marketing, ambassador programs, talent management, or creator partnerships. You've built programs from scratch or scaled them significantly. • Brand-Builder at Heart: You understand the power of association. You know how to select ambassadors who don't just drive reach, but elevate brand perception and make people aspire to be part of the community. • Relationship-Driven: You know how to identify authentic voices and build genuine, long-term partnerships. You're not just transactional—you invest in relationships that deliver mutual value. • Platform-Native: You understand the nuances of Instagram, TikTok, YouTube, and emerging platforms. You know what content works organically versus what performs in ads, and how to brief for both. • Performance-Minded: You can balance brand-building with performance. You understand metrics like CPM, engagement rate, conversion attribution, and can use data to optimise the program. • Commercially Thoughtful: You're comfortable managing partnership agreements and budgets, ensuring mutual value while maintaining positive, collaborative relationships. • Systems Thinker: You can take what works in one partnership and turn it into a scalable process. You've built playbooks, onboarding workflows, and measurement frameworks before. • Empathetic & Culturally Aware: You understand that Juniper operates in a sensitive category. You can identify ambassadors who will handle women's health topics with care, authenticity, and relatability. • Scrappy & Entrepreneurial: You thrive in building something new. You're comfortable with ambiguity, can move fast, and don't need a playbook handed to you—though you're great at creating them for others. • Collaborative: You work well cross-functionally and can translate ambassador opportunities into actionable briefs for Creative, Performance, Social, and PR teams. • Passionate About the Mission: You genuinely care about women's health and can identify ambassadors who share that passion and can communicate it authentically. Why join Eucalyptus? Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health. Here’s what makes joining Euc unique: • What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem. • Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding. • Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets. • Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support. • Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale. What’s ahead in Australia? • Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan, collaborate with teams in the Philippines and South Africa, and explore new markets or travel internationally. ****Recognised on Hatch’s Hotlist as one of Australia’s top employers, we support early-career professionals to become future global leaders. • Shape your career - Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture. • Work where well-being matters - Experience catered wellness talks, exercise classes, free barista coffees, funded social clubs, and quarterly rooftop parties. • Innovate with purpose - Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare. • Support at every stage - Benefit from parental and miscarriage leave, health, professional development, and personal days, and our Employee Assistance Program. At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.

Senior Collections & Claims Specialist About Brighte Our mission is to make consumer energy resources affordable and accessible for everyone. Brighte is building the platform to enable and accelerate the energy transition by making it easier, more affordable, and less risky to buy and sell energy equipment. We’re a purpose-led, fast-growing business focused on sustainability, innovation and putting people first. In 2025, Brighte was named an AFR Sustainability Leader in the Banking and Finance category and won the inaugural Sustainability Award at the Affies. About the role As a Senior Collections & Claims Specialist, you’ll manage complex arrears, collections, and account dispute matters across a diverse portfolio of customer and vendor accounts. This is a role for someone who can look beyond an overdue balance to understand what is driving the issue. You’ll investigate matters that may involve financial hardship, incomplete or delayed work, installation concerns, property damage, defective goods, disputed services or unresolved vendor performance issues. Working closely with customers, vendors, and internal teams, you’ll assess each situation, determine the appropriate path forward, and negotiate sustainable outcomes and recover outstanding debt where appropriate. What you’ll do Manage a portfolio of early, late-stage and escalated arrears Conduct proactive inbound and outbound contact with customers, vendors and internal stakeholders Investigate the underlying causes of arrears, claims and non-payment Review contracts, invoices, completion records, correspondence, photographs, reports and payment history Establish facts, assess responsibility and determine appropriate next steps Investigate claims relating to incomplete or delayed work, installation concerns, property damage, defective goods, disputed services and vendor performance Negotiate payment arrangements, settlements, credits, corrections and other approved resolutions Ensure disputed amounts and claims are appropriately reviewed before progressing through collections Monitor open claims, disputes, repayment arrangements and agreed actions Identify signs of financial distress, insolvency risk, vendor underperformance and potential credit loss Prepare assessments and recommendations for complex, high-priority or non-standard cases Escalate matters to Credit, Risk, Complaints, Legal, Vendor Management or external recovery channels where appropriate Apply hardship practices when customers are experiencing personal, medical, family, employment or financial difficulty Recognise and respond appropriately to vulnerable customer circumstances, including family violence, serious illness, bereavement and financial abuse Assess hardship requests and identify suitable support options, including deferrals, reduced repayments, extensions and structured arrangements Ensure decisions are fair, reasonable, appropriately documented and consistent with regulatory and internal requirements Provide guidance to colleagues on hardship, vulnerable customer and responsible collections matters Process approved account adjustments, reconciliations, credit memos and minor balance write-offs Maintain accurate records of contact, evidence reviewed, decisions, claims, disputes and account activity Contribute to arrears reduction, recovery performance, quality assurance, reporting and process improvement initiatives What you’ll bring At least five years’ experience in consumer or commercial credit, collections, financial services, claims management or a related field Demonstrated experience managing business customer arrears, claims and account disputes Experience supporting customers experiencing hardship or vulnerability Strong knowledge of collections strategy, dispute resolution and repayment negotiations Experience investigating non-payment arising from vendor performance, service delivery issues, disputed transactions or customer complaints The ability to review information, establish facts, assess responsibility and make sound decisions Strong negotiation, communication and influencing skills High emotional intelligence, empathy and resilience Excellent attention to detail and case documentation skills The ability to manage competing priorities, sensitive matters and complex escalations Experience using collections, CRM, account management, claims or credit systems A commercially aware, customer-conscious and solutions-focused approach Confidence managing difficult conversations, claims and disputed matters A calm, professional and accountable approach under pressure Why join Brighte? At Brighte, you’ll join a purpose-led business helping make the transition to cleaner energy more affordable and accessible. You’ll work with collaborative teams across Credit, Risk, Legal, Complaints, Vendor Management, Sales and Customer Support, with the opportunity to make a meaningful impact on both customer outcomes and business performance. You’ll also have access to: Flexible working arrangements and a hybrid work model A collaborative Sydney CBD office Regular team events and social activities Free lunch every Tuesday Snacks, fresh fruit and drinks in the office End-of-trip facilities Anniversary leave Potential eligibility to participate in our Employee Share Option Plan If you’re an experienced collections and claims professional who brings sound judgement, empathy and a practical approach to complex account matters, we’d love to hear from you. Please click Apply and upload your resume. Every applicant will receive a response.

About Eucalyptus We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care. Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness. Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times. Our Growth Story: • Supporting patients living with obesity across our 5 markets • Received selective NICE endorsement to provide services to the NHS • Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada. About the role (What You’ll Be Doing) We’re currently looking for passionate Nurse Practitioners to help us support thousands of Australians with chronic conditions. Join our online medical support network of qualified specialists like yourself. You’ll have the ability to work from home or from our office in Sydney. This role is specifically focused on weekend coverage, with shifts primarily available on Saturdays and Sundays. It’s ideal for practitioners looking for consistent weekend work or supplementary hours alongside other commitments. Work the hours you want, taking open shifts that suit your schedule (with a minimum of 10 hours a week) • Conduct telehealth consultations with patients, including assessing, screening, diagnosing and prescribing medication for patients as necessary • Adhere to our platform guidelines and policies and complete all required training • Provide an exceptional clinical experience for patients through the delivery of prompt and empathetic care on the platform About You (Who you are) • Australian Citizen / Australian Permanent Resident / Temporary Resident • Qualified Nurse Practitioner with AHPRA registration without restrictions • Demonstrated experience in primary care conditions and tele-health experience is a big plus • Ability to obtain a provider number in order to facilitate pathology testing only (No use of MBS attendance item numbers - refer and request only) • Valid medical indemnity insurance. • Skilled at using technology to deliver care and communicate with patients • You can make timely and accurate referral decisions based on your clinical expertise; stressful situations don't phase you • Communicating with patients, health professionals and team members comes naturally to you; you get the message across clear and concise Why join Eucalyptus? Here’s what makes joining Euc unique: • What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem. • Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding. • Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets. • Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support. • Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale. Salary Range $35—$40 AUD At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.

About Eucalyptus We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care. Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness. Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times. Our Growth Story: • Supporting patients living with obesity across our 5 markets • Received selective NICE endorsement to provide services to the NHS • Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada. About the role We're looking for passionate Doctors to help us support thousands of Australians living with chronic conditions. Join our online medical network alongside other qualified specialists, working from home or from our Sydney office. Choose the hours that suit you: take open shifts on your own schedule, with a minimum of 15 hours a week. • Conduct telehealth consultations with patients — assessing, screening, diagnosing, and prescribing medication where appropriate • Deliver prompt, empathetic care that gives patients an exceptional clinical experience on the platform • Adhere to our platform guidelines and policies, and complete all required training About you • Australian Citizen, Australian Permanent Resident, or Temporary Resident • PGY4+ • Experience in one or more of the following: • General Practice Training • General medical terms/rotations (General Medicine, Endocrinology, Cardiology, Gastroenterology, Respiratory, Rheumatology, Immunology) • Emergency Medicine • HDU, ICU, or Critical Care • Surgical terms — Upper GI, Colorectal, General Surgery • Able to obtain a provider number to facilitate pathology testing only (no use of MBS attendance item numbers — refer and request only) • Hold valid medical indemnity insurance • Comfortable using technology to deliver care and communicate with patients • Confident making timely, accurate referral decisions based on your clinical expertise, and steady under pressure • A clear, natural communicator with patients, health professionals, and team members alike Why join Eucalyptus? Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men's health and well-being, fertility, skincare, and preventative health. Here's what makes joining Euc unique: • What's next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We're launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem. • Build something world-changing - We're on the path to becoming the world's largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding. • Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets. • Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support. • Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale. Salary Range $35—$40 AUD At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.

About Eucalyptus We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care. Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness. Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times. Our Growth Story: • Supporting patients living with obesity across our 5 markets • Received selective NICE endorsement to provide services to the NHS • Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada. About the role We're looking for passionate GPs to help us support thousands of Australians living with chronic conditions. Join our online medical network alongside other qualified specialists, working from home or from our Sydney office. Choose the hours that suit you: take open shifts on your own schedule, with a minimum of 15 hours a week. • Conduct telehealth consultations with patients — assessing, screening, diagnosing, and prescribing medication where appropriate • Deliver prompt, empathetic care that gives patients an exceptional clinical experience on the platform • Adhere to our platform guidelines and policies, and complete all required training About you • Australian Citizen, Australian Permanent Resident, or Temporary Resident • PGY4+ • Able to obtain a provider number to facilitate pathology testing only (no use of MBS attendance item numbers — refer and request only) • Hold valid medical indemnity insurance • Comfortable using technology to deliver care and communicate with patients • Confident making timely, accurate referral decisions based on your clinical expertise, and steady under pressure • A clear, natural communicator with patients, health professionals, and team members alike Why join Eucalyptus? Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men's health and well-being, fertility, skincare, and preventative health. Here's what makes joining Euc unique: • What's next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We're launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem. • Build something world-changing - We're on the path to becoming the world's largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding. • Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets. • Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support. • Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale. Salary Range $35—$40 AUD At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.

We’re big believers in the power of IRL, so for most roles we ask Campers to work from their local Culture Amp office an average of 2 days a week to unlock connection, pace and culture together. Join us on our mission to make a better world of work. Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,000 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day. Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company. For more information visit cultureamp.com. How you can help make a better world of work As Global Workplace Experience and Operations Manager, you will lead our Camper Experience team and shape how our global workplaces operate. You will drive operational excellence - creating safe, well-run offices and deliver world-class employee experiences across all of our regions. You will connect workplace strategy with the daily work of facilities, real estate, health and safety, events, vendors and budgets. You will set clear ways of working across regions, while adapting to local needs. This role is based in Melbourne, with an expectation to work from the office four days each week. As part of this team of amazing humans, You will lead the Camper Experience team and partner with People, Technology, Finance, Risk, and Internal Communications. You will also work with senior leaders across our global hubs. You will • Lead and develop the Camper Experience team across our three regions - APAC, North America and EMEA, overseeing the operations in Culture Amp’s 6 offices - Melbourne, Sydney, San Francisco, Chicago, Berlin and London . • Oversee global facilities and real estate, including leases, office changes, maintenance and workplace standards. • Set and improve workplace health, safety, compliance and emergency-preparedness practices. • Shape a global events and workplace experience strategy that supports connection across our hubs and remote Camper population. • Manage workplace vendors, contracts and budgets. Set clear expectations for service and delivery. • Build reliable operating processes for inspections, safety reporting, service requests and operational reporting. • Use workplace information, such as space use and service data, to guide priorities and improvements. You have • Significant experience in workplace, facilities, real estate or related operations, across multiple locations. • Strong knowledge of workplace health and safety, compliance, risk management and emergency preparedness. • Demonstrated people leadership, with the ability to support a team working across regions and time zones. • Experience managing vendors, budgets, projects and a broad group of stakeholders. • A service-focused approach and a genuine interest in employee experience, events and connection. • The ability and willingness to work from our Melbourne office four days each week. You are • Comfortable setting direction and also solving practical workplace issues as they arise. • Skilled at balancing global standards with local needs. • Able to manage competing priorities and make sound decisions about risk, service and cost. • Interested in improving workplace operations through clear processes and useful data. Experience in a global technology or scale-up business, leading an office refit or relocation, producing events, or using workplace-management data would be useful. These are differentiators, not requirements. Perks & Benefits At Culture Amp, our people are at the heart of our success. We offer competitive pay and a total rewards package designed to support you at work and in life. This includes: • Equity through our Employee Share Option Program, so you can share in our long-term success • Learning programs and coaching to help you thrive and grow • Quarterly refresh days, an extended end-of-year break and a monthly allowance to support your wellbeing and lifestyle • Inclusive parental leave from day one • A MacBook and budget to set up your home workspace, enabling flexibility • Five annual social impact days to to give back to causes that matter to you • Medical insurance coverage for you and your family (Available for US & UK only) Our rewards are designed to support different needs and life stages, recognising that what matters most can vary from person to person. Research shows that candidates from underrepresented backgrounds may hesitate to apply if they don’t meet every requirement, but your unique experience matters. If you’re interested in joining us, we strongly encourage you to apply and help us build a more diverse and impactful team. Accommodations & Data Privacy If you require reasonable accommodations or adjustments due to a disability to complete the online application or to participate in the interview process, please contact accommodations@cultureamp.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Culture Amp will retain your CV & personal information for a period of two years (four years for the US) from the date of your application process completion. Culture Amp may contact you in relation to future job opportunities during this time period. For further information please see our privacy policy here or contact privacy@cultureamp.com.

We’re big believers in the power of IRL, so for most roles we ask Campers to work from their local Culture Amp office an average of 2 days a week to unlock connection, pace and culture together. Join us on our mission to make a better world of work. Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,000 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day. Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company. For more information visit cultureamp.com. How you can help make a better world of work You'll design, automate and operate the systems that let Campers work everywhere, every day. You'll own identity, endpoint management and workplace infrastructure end to end, with AWS, networking and enterprise AI as supporting areas you help keep secure, reliable and well governed. This is a hands-on engineering role, not a service-desk escalation seat: you'll build the automation that makes the environment self-sustaining, and mentor others as you go. What you'll own • Identity & access: Okta administration and identity lifecycle automation: Workflows, SSO, SCIM, access governance, and joiner/mover/leaver processes. • Endpoint engineering: The Jamf Pro platform and Apple device lifecycle: zero-touch deployment, configuration management, patching, compliance and fleet health. • Workplace automation: Reliable automation using Python, PowerShell, Terraform/CloudFormation and workflow platforms to cut manual operations and improve consistency across the SaaS estate. What you'll do • Cloud & network: Operate selected AWS and Meraki services, improving reliability, security, observability and documented recovery procedures. • Enterprise AI platforms: Administer and evolve platforms such as Glean, Claude for Enterprise and Gemini including access controls, data-source permissions, integrations, usage governance, security reviews and internal adoption. • Observability: Design monitoring, alerting and safe remediation workflows for critical services, using automation and AI-assisted operations where appropriate and properly governed. • Escalation & support: Provide senior escalation support for complex infrastructure and workplace technology incidents, driving root-cause analysis, remediation and preventative improvements. What you bring Essential: • Several years engineering or administering corporate infrastructure in a SaaS or technology-led company • Strong Okta administration and identity lifecycle experience, including building and troubleshooting Workflows • Strong Jamf Pro and macOS fleet-management experience • Experience automating operational processes with Python, PowerShell, APIs, workflows or IaC • Experience troubleshooting complex incidents and performing root-cause analysis • Strong stakeholder communication and documentation skills • Willing to work from the Richmond office at least two days a week • Comfortable working with ambiguity and shifting priorities • Dive in without being asked, but work-out-loud and share what you’ve learned along the way Valuable: • AWS experience: EC2, Route 53, Lambda, Fargate • Terraform or CloudFormation • Cisco Meraki • Enterprise AI platform administration and governance • Observability tooling: CloudWatch, Datadog, Splunk or PagerDuty • Jira Service Management, Google Workspace, Slack or Atlassian administration Perks & Benefits At Culture Amp, our people are at the heart of our success. We offer competitive pay and a total rewards package designed to support you at work and in life. This includes: • Equity through our Employee Share Option Program, so you can share in our long-term success • Learning programs and coaching to help you thrive and grow • Quarterly refresh days, an extended end-of-year break and a monthly allowance to support your wellbeing and lifestyle • Inclusive parental leave from day one • A MacBook and budget to set up your home workspace, enabling flexibility • Five annual social impact days to to give back to causes that matter to you • Medical insurance coverage for you and your family (Available for US & UK only) Our rewards are designed to support different needs and life stages, recognising that what matters most can vary from person to person. Research shows that candidates from underrepresented backgrounds may hesitate to apply if they don’t meet every requirement, but your unique experience matters. If you’re interested in joining us, we strongly encourage you to apply and help us build a more diverse and impactful team. Accommodations & Data Privacy If you require reasonable accommodations or adjustments due to a disability to complete the online application or to participate in the interview process, please contact accommodations@cultureamp.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Culture Amp will retain your CV & personal information for a period of two years (four years for the US) from the date of your application process completion. Culture Amp may contact you in relation to future job opportunities during this time period. For further information please see our privacy policy here or contact privacy@cultureamp.com.

The role / impact As the SEM Senior Manager, you will play a critical role in shaping the future of Xero’s global Paid Search program. This is a highly technical, hands-on role focused on using automation, AI and data to unlock scalable growth and improve how our SEM operation works. You will help evolve the technical foundations of the channel, from AI-powered optimisation workflows and automation through to feeds, scripting and new ways of using emerging technology across search. You’ll work closely with SEM specialists, Data Science, Marketing Technology and Product teams to turn complex performance challenges into scalable solutions. Your impact will go beyond campaign optimisation. You’ll help define how Xero applies AI and automation to Paid Search, build systems that improve decision quality and speed, and act as a senior technical voice across the organisation, translating complex ideas into clear opportunities for senior stakeholders. The team / how they connect You will join Xero’s global SEM team, a specialist group spanning technical SEM, bidding and optimisation, creative and AI. The team manages Paid Search across Xero’s global markets and is focused on using data, experimentation and technology to continually improve performance and unlock new growth opportunities. You’ll work closely with the Head of SEM and our existing SEM team, while partnering across Data Science, Marketing Technology, Product, CRO and the wider Performance Marketing organisation. As a senior leader within the team, you’ll bring new ideas, share your expertise and help elevate the technical capability of those around you. Initially, you will focus on: - Evolving the technical foundations of our global SEM program, identifying opportunities to improve scalability, automation and performance - Building and operationalising AI-powered workflows that automate optimisation, analysis, reporting and operational processes - Advancing our AI-driven SEM capabilities, including automated bidding and decision-making systems, with robust validation, guardrails and measurement - Identifying and delivering new automation opportunities, turning manual or complex SEM processes into scalable, reusable solutions - Partnering with Data Science, Marketing Technology and Product to connect data, AI and emerging technology into our SEM ecosystem - Exploring emerging search and AI capabilities, testing where new technologies can create genuine commercial advantage Where and how you can work Xero offers a hybrid working model that balances flexibility with the value of working together in person. You’ll spend time in our office collaborating with the team, while also having the flexibility to work from home when it makes sense. As part of a global SEM and Performance Marketing team, you’ll also collaborate regularly with colleagues and partners across different markets and time zones. Here are some of the things we are looking for - Deep, hands-on SEM expertise, with experience managing large-scale, multi-market Paid Search programs and a strong understanding of Google Ads, SA360 and modern bidding and automation - Proven technical builder capability, with experience designing and deploying automation, workflows or other technical solutions that solve real performance marketing problems - Hands-on experience with AI and workflow orchestration tools, such as Tray.ai http://Tray.ai, AirOps, n8n, Make, Zapier, OpenAI, Claude or similar technologies - Strong analytical and problem-solving skills, with the ability to work through complex performance and technical challenges and turn data into clear actions - A proactive, solutions-first mindset, someone who naturally identifies opportunities, experiments and builds rather than waiting for a brief - Strong communication and stakeholder skills, with the ability to translate complex technical concepts into clear recommendations and influence senior stakeholders - A collaborative, low-ego approach, with a willingness to share knowledge, mentor others and elevate the technical capability of the wider team If you don’t tick every box, we’d still love to hear from you. We’re looking for deep SEM and technical capability, but we know great candidates can develop those skills through different experiences and career paths. At Xero, we value your skills, curiosity, passion and the unique perspective you can bring to our team.

The role / impact As the SEM Senior Manager, you will play a critical role in shaping the future of Xero’s global Paid Search program. This is a highly technical, hands-on role focused on using automation, AI and data to unlock scalable growth and improve how our SEM operation works. You will help evolve the technical foundations of the channel, from AI-powered optimisation workflows and automation through to feeds, scripting and new ways of using emerging technology across search. You’ll work closely with SEM specialists, Data Science, Marketing Technology and Product teams to turn complex performance challenges into scalable solutions. Your impact will go beyond campaign optimisation. You’ll help define how Xero applies AI and automation to Paid Search, build systems that improve decision quality and speed, and act as a senior technical voice across the organisation, translating complex ideas into clear opportunities for senior stakeholders. The team / how they connect You will join Xero’s global SEM team, a specialist group spanning technical SEM, bidding and optimisation, creative and AI. The team manages Paid Search across Xero’s global markets and is focused on using data, experimentation and technology to continually improve performance and unlock new growth opportunities. You’ll work closely with the Head of SEM and our existing SEM team, while partnering across Data Science, Marketing Technology, Product, CRO and the wider Performance Marketing organisation. As a senior leader within the team, you’ll bring new ideas, share your expertise and help elevate the technical capability of those around you. Initially, you will focus on: - Evolving the technical foundations of our global SEM program, identifying opportunities to improve scalability, automation and performance - Building and operationalising AI-powered workflows that automate optimisation, analysis, reporting and operational processes - Advancing our AI-driven SEM capabilities, including automated bidding and decision-making systems, with robust validation, guardrails and measurement - Identifying and delivering new automation opportunities, turning manual or complex SEM processes into scalable, reusable solutions - Partnering with Data Science, Marketing Technology and Product to connect data, AI and emerging technology into our SEM ecosystem - Exploring emerging search and AI capabilities, testing where new technologies can create genuine commercial advantage Where and how you can work Xero offers a hybrid working model that balances flexibility with the value of working together in person. You’ll spend time in our office collaborating with the team, while also having the flexibility to work from home when it makes sense. As part of a global SEM and Performance Marketing team, you’ll also collaborate regularly with colleagues and partners across different markets and time zones. Here are some of the things we are looking for - Deep, hands-on SEM expertise, with experience managing large-scale, multi-market Paid Search programs and a strong understanding of Google Ads, SA360 and modern bidding and automation - Proven technical builder capability, with experience designing and deploying automation, workflows or other technical solutions that solve real performance marketing problems - Hands-on experience with AI and workflow orchestration tools, such as Tray.ai http://Tray.ai, AirOps, n8n, Make, Zapier, OpenAI, Claude or similar technologies - Strong analytical and problem-solving skills, with the ability to work through complex performance and technical challenges and turn data into clear actions - A proactive, solutions-first mindset, someone who naturally identifies opportunities, experiments and builds rather than waiting for a brief - Strong communication and stakeholder skills, with the ability to translate complex technical concepts into clear recommendations and influence senior stakeholders - A collaborative, low-ego approach, with a willingness to share knowledge, mentor others and elevate the technical capability of the wider team If you don’t tick every box, we’d still love to hear from you. We’re looking for deep SEM and technical capability, but we know great candidates can develop those skills through different experiences and career paths. At Xero, we value your skills, curiosity, passion and the unique perspective you can bring to our team.

The role / impact As the SEM Senior Manager, you will play a critical role in shaping the future of Xero’s global Paid Search program. This is a highly technical, hands-on role focused on using automation, AI and data to unlock scalable growth and improve how our SEM operation works. You will help evolve the technical foundations of the channel, from AI-powered optimisation workflows and automation through to feeds, scripting and new ways of using emerging technology across search. You’ll work closely with SEM specialists, Data Science, Marketing Technology and Product teams to turn complex performance challenges into scalable solutions. Your impact will go beyond campaign optimisation. You’ll help define how Xero applies AI and automation to Paid Search, build systems that improve decision quality and speed, and act as a senior technical voice across the organisation, translating complex ideas into clear opportunities for senior stakeholders. The team / how they connect You will join Xero’s global SEM team, a specialist group spanning technical SEM, bidding and optimisation, creative and AI. The team manages Paid Search across Xero’s global markets and is focused on using data, experimentation and technology to continually improve performance and unlock new growth opportunities. You’ll work closely with the Head of SEM and our existing SEM team, while partnering across Data Science, Marketing Technology, Product, CRO and the wider Performance Marketing organisation. As a senior leader within the team, you’ll bring new ideas, share your expertise and help elevate the technical capability of those around you. Initially, you will focus on: - Evolving the technical foundations of our global SEM program, identifying opportunities to improve scalability, automation and performance - Building and operationalising AI-powered workflows that automate optimisation, analysis, reporting and operational processes - Advancing our AI-driven SEM capabilities, including automated bidding and decision-making systems, with robust validation, guardrails and measurement - Identifying and delivering new automation opportunities, turning manual or complex SEM processes into scalable, reusable solutions - Partnering with Data Science, Marketing Technology and Product to connect data, AI and emerging technology into our SEM ecosystem - Exploring emerging search and AI capabilities, testing where new technologies can create genuine commercial advantage Where and how you can work Xero offers a hybrid working model that balances flexibility with the value of working together in person. You’ll spend time in our office collaborating with the team, while also having the flexibility to work from home when it makes sense. As part of a global SEM and Performance Marketing team, you’ll also collaborate regularly with colleagues and partners across different markets and time zones. Here are some of the things we are looking for - Deep, hands-on SEM expertise, with experience managing large-scale, multi-market Paid Search programs and a strong understanding of Google Ads, SA360 and modern bidding and automation - Proven technical builder capability, with experience designing and deploying automation, workflows or other technical solutions that solve real performance marketing problems - Hands-on experience with AI and workflow orchestration tools, such as Tray.ai http://Tray.ai, AirOps, n8n, Make, Zapier, OpenAI, Claude or similar technologies - Strong analytical and problem-solving skills, with the ability to work through complex performance and technical challenges and turn data into clear actions - A proactive, solutions-first mindset, someone who naturally identifies opportunities, experiments and builds rather than waiting for a brief - Strong communication and stakeholder skills, with the ability to translate complex technical concepts into clear recommendations and influence senior stakeholders - A collaborative, low-ego approach, with a willingness to share knowledge, mentor others and elevate the technical capability of the wider team If you don’t tick every box, we’d still love to hear from you. We’re looking for deep SEM and technical capability, but we know great candidates can develop those skills through different experiences and career paths. At Xero, we value your skills, curiosity, passion and the unique perspective you can bring to our team.

At Xero, we’re here to supercharge small businesses. By making small business more efficient every day, connecting them with big business technology and empowering a community behind them, their potential is limitless. When that happens, we’re not only helping small business, we’ll be building a stronger economy that can change the world.At Xero, we’re here to supercharge small businesses. By making small business more efficient every day, connecting them with big business technology and empowering a community behind them, their potential is limitless. When that happens, we’re not only helping small business, we’ll be building a stronger economy that can change the world. THE ROLE & TEAM Product Data Science & Engineering is a portfolio team within Product & Technology. Partnering across Product, Engineering, Design, Marketing, and Commercial leadership, we set Xero’s data science strategy across broad product areas and operate in an AI-native way—using AI to transform how we work, not just what we ship. The team co-own Xero's metrics stack, experimentation strategy, and enterprise data architecture and builds AI-powered customer experiences including the Jax chatbot and agentic workflows—in partnership with Anthropic, OpenAI, and Google. They also lead AI measurement and productionisation. We work in an AI-native way. That means AI changes how data science itself gets done here, not just what we ship. This is a new strategic leadership role created to scale Xero's data science and AI capabilities. You will take full ownership of the data science, analytics, ML, and AI strategy and execution across Accounting & Bookkeeping, Small Business, and AI products. This role combines strategic product vision (including Jax, agentic workflows, and AI-powered features) with platform thinking across the metrics stack, experimentation, data quality, and governance, driving enterprise-level impact across every product team. WHAT YOU’LL DO - You will translate company-level objectives into strategic sub-objectives across analytics, ML, AI products, and experimentation, elevating both the quality of decisions and the leverage Xero gains from its data and AI investments. - Lead, mentor, and grow a team of data scientists, analytics engineers, ML engineers, and managers, scaling the function from ~12 to ~30. - Design team structures and operating models that preserve high throughput across multiple locations and time zones. - Operate as an AI-native leader, driving how AI changes how data science operates and ships value across Xero. - Act as the primary data partner to Product & Technology, advising C-suite and SLT on data utilization, retention strategy, new data domains, and AI investment decisions. - Represent data science in executive forums and partner with Product, Engineering, Design, Marketing, Commercial, Legal, Privacy and Risk on strategy, prioritisation and governance. - Own AI governance, model risk, data quality, privacy posture, and experimentation integrity across the portfolio, ensuring company-wide compliance and integrity. - Drive behavioral, technical, and cultural standards across the vertical. Own and improve global hiring practices, build talent maps, and coach senior leaders and individual contributors to raise the bar across Xero. - Proactively identify delivery and strategic risks, designing robust organizational processes that yield consistent, high-quality outcomes for Xero. WHAT YOU’LL BRING WITH YOU We welcome candidates from analyst, scientist, engineer, or AI/ML-focused backgrounds—a linear data science career is not required. What matters most is that you have operated, shipped, and led at scale within a fast-paced technology environment. As a self-starter and executive partner, you will shape and lead strategic agendas alongside C-suite and senior leadership, driving throughput across multi-location, global teams. You excel at bringing structure to complex cross-functional challenges, managing ambiguity, and maintaining a strong "Xero-first" mindset focused on delivering strategic value and accountable execution. - Ability to act as a proactive self-starter and executive partner, shaping strategic agendas with C-suite and SLT, presenting to board-level leadership, and influencing key investment decisions. - Proven ability to manage ambiguity, bring structure to complex cross-functional challenges, sustain throughput across multi-timezone teams, and hold stakeholders accountable to a "Xero-first" standard. - Skilled in leading managers, coaching leaders into senior roles, developing high-performing teams, and constructively escalating strategic risks when necessary. - Experienced in navigating teams through significant scale-ups, operating model transformations, and continuous evolution in fast-paced environments. - Practical experience leveraging frontier-model platforms (e.g., Anthropic, OpenAI, Google) to build agentic workflows, chatbots, and AI-powered products, as well as transforming team operating models using AI workflows. - Substantial experience leading data science, ML, or analytics functions, with a proven track record of managing other people leaders across multi-team structures. - Extensive experience building and running enterprise-scale data science functions, AI/ML productionisation, AI governance, model risk frameworks, and experimentation integrity. - Deep technical fluency across applied ML, analytics engineering, instrumentation, eventing, and schema governance, with a strong engineering mindset focused on building scalable platforms and reusable architectures. - Prior exposure to SaaS or small business segments, with a track record of driving scale, data quality, and privacy compliance. - Technical bachelor's or master's degree (PhDs welcome for applied, high-impact organizational challenges), supported by public thought leadership or open-source contributions in data or AI. WHERE AND HOW YOU CAN WORK This role is based in Sydney or Melbourne with a flexible hybrid working setup, spending 1 to 2 days per week in the local office to connect and collaborate. Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.    

Are you a CPA or experienced accounting professional looking to leverage your expertise in a dynamic new way?   At Xero, we believe your deep understanding of accounting practices isn't just valuable – it's the key to our success in helping businesses thrive. We're seeking talented individuals with backgrounds in accounting, who understand the workings of accounting practices who are ready to transition their careers from traditional roles to become strategic advisors and relationship builders in the exciting world of cloud accounting technology.   This isn't a typical "sales" role in the traditional sense. Instead, it's about empowering accounting firms, guiding them through digital transformation, and collaborating to shape the future of their practices. If you're driven by impact, eager to share your knowledge, and looking for a career where your accounting acumen opens doors to new opportunities, we want to hear from you.   Why Xero? Why now?   The accounting landscape is rapidly evolving, and Xero is at the forefront of this digital revolution. We're passionate about making business life better for small businesses and their advisors as well as rewarding you in the process. We understand that your journey as an accountant has equipped you with unique insights into:   - The daily operations and challenges of accounting practices. - The importance of accurate data and efficient processes. - The trusted relationships built with clients. - The potential for technology to transform workflows and client services. - We see these skills as foundational for a highly successful career with us. We're not looking for traditional sales experience; we're looking for your accounting expertise and your desire to make a difference.   What this unique career path offers you:   - Impactful Advisory: You'll be a true partner, consulting with accounting firms to help them embrace cutting-edge digital strategies with the Xero platform. - Leverage Your Expertise: Apply your accounting knowledge and industry experience to solve real-world problems for accounting practices, guiding them towards greater efficiency and growth. - Relationship-Driven Role: Build deep, lasting relationships with key decision-makers in accounting firms, becoming their trusted advisor on digital strategy. - Autonomy & Growth: Work autonomously within your allocated territory, with significant scope for professional development and career progression within a rapidly growing global tech company. - Meaningful Contribution: Be at the forefront of a movement that is modernising the accounting industry and truly making a difference for millions of businesses. - Strong Earning Potential: We offer a highly competitive remuneration package, designed to reward your expertise, the value you bring, and your success in driving partner outcomes.   Who we're looking for:   - You're an Accounting Professional: Ideally CPA-qualified, or with significant experience in an accounting practice, and a strong understanding of its operations. - You're a Natural Relationship Builder: You enjoy connecting with people and are skilled at building rapport and trust. - You're Solutions-Oriented: You're a problem-solver who can identify needs and offer practical solutions. - You're Curious about Tech: You have an interest in the emerging online accounting market and the potential of Fintech. - You're Ready for a New Challenge: You're looking for a change that leverages your existing skills in a new, exciting environment.   Is this the career change you've been looking for? If you're an accountant ready to translate your financial acumen into a dynamic advisory role at the intersection of accounting and technology, we encourage you to apply.

Are you a CPA or experienced accounting professional looking to leverage your expertise in a dynamic new way?   At Xero, we believe your deep understanding of accounting practices isn't just valuable – it's the key to our success in helping businesses thrive. We're seeking talented individuals with backgrounds in accounting, who understand the workings of accounting practices who are ready to transition their careers from traditional roles to become strategic advisors and relationship builders in the exciting world of cloud accounting technology.   This isn't a typical "sales" role in the traditional sense. Instead, it's about empowering accounting firms, guiding them through digital transformation, and collaborating to shape the future of their practices. If you're driven by impact, eager to share your knowledge, and looking for a career where your accounting acumen opens doors to new opportunities, we want to hear from you.   Why Xero? Why now?   The accounting landscape is rapidly evolving, and Xero is at the forefront of this digital revolution. We're passionate about making business life better for small businesses and their advisors as well as rewarding you in the process. We understand that your journey as an accountant has equipped you with unique insights into:   - The daily operations and challenges of accounting practices. - The importance of accurate data and efficient processes. - The trusted relationships built with clients. - The potential for technology to transform workflows and client services. - We see these skills as foundational for a highly successful career with us. We're not looking for traditional sales experience; we're looking for your accounting expertise and your desire to make a difference.   What this unique career path offers you:   - Impactful Advisory: You'll be a true partner, consulting with accounting firms to help them embrace cutting-edge digital strategies with the Xero platform. - Leverage Your Expertise: Apply your accounting knowledge and industry experience to solve real-world problems for accounting practices, guiding them towards greater efficiency and growth. - Relationship-Driven Role: Build deep, lasting relationships with key decision-makers in accounting firms, becoming their trusted advisor on digital strategy. - Autonomy & Growth: Work autonomously within your allocated territory, with significant scope for professional development and career progression within a rapidly growing global tech company. - Meaningful Contribution: Be at the forefront of a movement that is modernising the accounting industry and truly making a difference for millions of businesses. - Strong Earning Potential: We offer a highly competitive remuneration package, designed to reward your expertise, the value you bring, and your success in driving partner outcomes.   Who we're looking for:   - You're an Accounting Professional: Ideally CPA-qualified, or with significant experience in an accounting practice, and a strong understanding of its operations. - You're a Natural Relationship Builder: You enjoy connecting with people and are skilled at building rapport and trust. - You're Solutions-Oriented: You're a problem-solver who can identify needs and offer practical solutions. - You're Curious about Tech: You have an interest in the emerging online accounting market and the potential of Fintech. - You're Ready for a New Challenge: You're looking for a change that leverages your existing skills in a new, exciting environment.   Is this the career change you've been looking for? If you're an accountant ready to translate your financial acumen into a dynamic advisory role at the intersection of accounting and technology, we encourage you to apply.

The role & it's impact: As a Solutions Consultant you will act as a trusted technical advisor and strategic partner, working alongside our sales team to deliver custom solution designs for accounting practice partners. You will translate complex partner requirements into scalable workflow strategies, identifying potential risks early and helping client firms unlock maximum long-term value from the Xero platform. By combining deep accounting knowledge with consultative technical expertise, you will lead solution scoping, conduct tailored product demonstrations, and guide partners through seamless migrations. Your efforts will directly drive active software adoption, transforming accountants and bookkeepers into passionate, long-term champions. The team & how they connect: You will join a collaborative team of five reporting directly to our Solutions Consultant Manager. The team serves as the vital bridge between account executives, product engineering, and external practice partners. Together, you will share market insights internally to shape product features while co-designing tailored technical strategies for client growth. Initially, the role will focus on: - Leading technical discovery and tailored solution scoping in partnership with Account Executives - Designing and delivering engaging, custom product demonstrations to address specific firm workflow challenges - Guiding new practice partners through cloud implementation, workflow mapping, and early adoption up skilling - Providing expert technical support during sales cycles to overcome operational roadblocks and objections Where and how you can work: We support a flexible hybrid working model designed to give you balance while keeping you connected. This role is based in Brisbane with modern office facilities available for collaborative workshops, team connection, and boost days, alongside flexible work-from-home options. Here are some of the things we are looking for: - Solid operational experience gained directly within an accounting or bookkeeping practice environment - Proven success in consultative problem solving, pre-sales or technical solution design within complex environments - Strong ability to communicate complex concepts simply and present engaging sessions or demonstrations to diverse audiences - Deep familiarity with cloud-based accounting platforms and broader practice workflow software ecosystems - Practical experience or comfort leveraging modern productivity technologies, including AI tools, to build efficient solutions - Highly developed interpersonal skills with the confidence to navigate ambiguity and partner effectively across internal and external teams At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team so we encourage you to apply even if your experience isn't a perfect match!