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  • NEWHybridFull-time

    ABOUT AIRWALLEX Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,300 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full.   HOW YOU'LL MAKE IMPACT Lead the engineering direction for KYC systems that make user onboarding safer, faster, and more efficient at scale. - Build and improve automation and workflow systems that streamline registration approval and reduce manual effort for internal operations teams. - Develop AI- and data-driven solutions to identify user risk and help prevent fraudulent or malicious activity. - Partner closely with Product, Operations, Compliance, and Engineering to deliver effective technical solutions. - Raise the bar on architecture, reliability, performance, and engineering quality while mentoring and supporting the growth of engineers on the team.   You'll work from our Singapore office five days a week.   WHAT WE'RE LOOKING FOR ESSENTIALS - A bachelor’s degree in Computer Science or a related field. - 5+ years of software engineering experience. - Strong ability to understand complex business processes quickly and translate them into effective technical solutions. - Strong organisational and communication skills, with experience collaborating across teams and stakeholder groups. - Solid software engineering skills, with experience in backend or frontend development using Kotlin, Java, React, or TypeScript. - Hands-on experience building scalable, robust automation or workflow systems. - A self-driven and proactive approach to identifying problems and driving improvements. - Experience contributing to architectural discussions, code reviews, system reliability, performance, and scalability. - The ability to mentor or guide engineers and act as a technical role model as the team grows. PREFERRED - Experience leading or mentoring engineers, ideally as a team lead or project lead. - Experience applying AI or machine learning to real-world problems, particularly automation or risk detection. - Familiarity with automation and workflow tools in cloud environments, such as AWS, GCP, Kubernetes, or CI/CD pipelines. - Experience working in fintech, payments, or a fast-growing technology environment. - Familiarity with compliance, risk control, or user onboarding domains.   YOU'LL THRIVE HERE IF - You're comfortable owning the roadmap yourself. - You're comfortable making decisions with incomplete information and moving quickly anyway. - You own the outcome and you don't wait for permission to fix what's broken. - You enjoy working closely with people across multiple countries and time zones as part of one connected, global team, including flexing your hours occasionally to make that connection work. - You value in-person collaboration and are happy being in the office five days a week. - You simplify complexity rather than hiding behind it.   LEARN MORE ABOUT YOUR TEAM Risk Platform builds the decisioning infrastructure that sits between Airwallex and every dollar that moves through it, protecting 150,000+ businesses moving over US$260 billion a year across 200+ countries and 90+ currencies, and deciding, often in milliseconds, whether a new signup is real, a payment is safe, or a login is who they claim to be. The hard part is that fraud evolves fast, and every decision carries a two-sided cost: miss an attack and money is lost, over-block and a legitimate business can't get paid. We build this with streaming pipelines processing billions of events a day, graph databases exposing coordinated fraud rings, ML models scoring every transaction, and LLM agents that triage alerts. You don't need a fintech background, just an appetite for adversarial systems problems where the scoreboard is measured in dollars. If you want to help scale one of the world's fastest-growing financial platforms safely, this is the team.   APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com http://airwallex.com email address. Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. EQUAL OPPORTUNITY Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

  • NEWOn-siteFull-time

    ABOUT AIRWALLEX Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,300 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full.   ABOUT THE TEAM The Enterprise sales team at Airwallex is a collaborative group focused on transforming how global enterprises manage payments and financial operations. We’re passionate about delivering innovative solutions that drive efficiency and growth, with a strong emphasis on strategic thinking, customer focus, and understanding the needs of multinational organizations. We're looking for a sales-driven, high-energy individual to join our Enterprise Sales team in ANZ. In this role, you’ll be responsible for identifying, prospecting, negotiating, and closing high-value enterprise deals across a range of verticals. Reporting to the Head of Enterprise Sales, you’ll work in a fast-paced environment and play a key role in shaping the growth and success of our enterprise segment in the region. WHAT YOU’LL DO - Identify, pursue, and close large, complex enterprise deals across multiple industry verticals. - Navigate and manage multi-threaded sales cycles, engaging stakeholders from end users to C-level executives while effectively articulating product value. - Develop and execute strategic engagement plans tailored to key prospects. - Own your sales pipeline with precision - managing deal flow and providing accurate, timely forecasts. - Anticipate client challenges and proactively offer solutions that drive business value. - Deliver a high-impact, insight-led experience at every stage of the prospect and customer journey Minimum qualifications: - 8–10+ years of experience in complex technology sales within enterprise accounts; experience in fintech or payments is a strong plus. - Proven success selling multi-product API solutions. - A strong network of industry advocates to support your success. - Demonstrated ability to identify, reach, and build relationships with decision-makers across key industry verticals. - Consistent track record of meeting or exceeding sales quotas, with experience managing full sales pipelines. - Outstanding communication and presentation skills, with the ability to distill complex solutions into clear, compelling narratives. - Self-motivated, resilient, and adaptable - you thrive under pressure and think creatively to solve problems. - Results-driven, accountable, and aligned to key performance indicators and business outcomes. - Willingness to travel as needed and work effectively in a hybrid model, with at least 3 days per week in-office. APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com http://airwallex.com email address. Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. EQUAL OPPORTUNITY Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

  • NEWHybridFull-time

    ABOUT AIRWALLEX Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,300 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full.   ABOUT THE TEAM The Enterprise sales team at Airwallex is a collaborative group focused on transforming how global enterprises manage payments and financial operations. We’re passionate about delivering innovative solutions that drive efficiency and growth, with a strong emphasis on strategic thinking, customer focus, and understanding the needs of multinational organizations. We're looking for a sales-driven, high-energy individual to join our Enterprise Sales team in ANZ. In this role, you’ll be responsible for identifying, prospecting, negotiating, and closing high-value enterprise deals across a range of verticals. Reporting to the Head of Enterprise Sales, you’ll work in a fast-paced environment and play a key role in shaping the growth and success of our enterprise segment in the region. WHAT YOU’LL DO - Identify, pursue, and close large, complex enterprise deals across multiple industry verticals. - Navigate and manage multi-threaded sales cycles, engaging stakeholders from end users to C-level executives while effectively articulating product value. - Develop and execute strategic engagement plans tailored to key prospects. - Own your sales pipeline with precision - managing deal flow and providing accurate, timely forecasts. - Anticipate client challenges and proactively offer solutions that drive business value. - Deliver a high-impact, insight-led experience at every stage of the prospect and customer journey Minimum qualifications: - 8–10+ years of experience in complex technology sales within enterprise accounts; experience in fintech or payments is a strong plus. - Proven success selling multi-product API solutions. - A strong network of industry advocates to support your success. - Demonstrated ability to identify, reach, and build relationships with decision-makers across key industry verticals. - Consistent track record of meeting or exceeding sales quotas, with experience managing full sales pipelines. - Outstanding communication and presentation skills, with the ability to distill complex solutions into clear, compelling narratives. - Self-motivated, resilient, and adaptable - you thrive under pressure and think creatively to solve problems. - Results-driven, accountable, and aligned to key performance indicators and business outcomes. - Willingness to travel as needed and work effectively in a hybrid model, with at least 3 days per week in-office. APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com http://airwallex.com email address. Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. EQUAL OPPORTUNITY Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

  • NEWOn-siteFull-time

    About Eucalyptus We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care. Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness. Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times. Our Growth Story: • Supporting patients living with obesity across our 5 markets • Received selective NICE endorsement to provide services to the NHS • Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada. About the role (What you’ll be doing) In this role you'll sit at the intersection of clinical excellence, patient experience, and public advocacy, a truly unique leadership role in digital healthcare. • Develop a team that delivers world class patient care: You'll lead and develop our Sydney-based medical support team. This means setting the bar for clinical standards, the care our team deliver and creating an environment where your team can do their best work. • Patient-first approach. Embed empathy into every decision by deeply understanding patient needs ensuring that every improvement to our patient journey makes patients feel safe, clear, and supported. • Clinical & Patient Experience Expert: You'll be the ultimate escalation point for complex patient enquiries across our Sydney HQ and offshore support teams. When our patient support teams encounter cases that require senior clinical judgement, they'll look to you. You'll work cross-functionally with clinical, operations, and product teams to identify risks, drive process improvements, and ensure we're delivering safe, high-quality care at scale. • Clinical Thought Leadership: Whether you're speaking at industry events, contributing to articles, or collaborating with our marketing team to create compelling patient-centred content, you'll help explain the wraparound care model that makes our clinics different. You'll translate complex clinical concepts into stories that resonate with patients and the broader community. About you (Who you are) • You are a registered nurse (AHPRA) with 4+ years experience in a clinical, patient-facing role or in operations • You have proven experience leading and managing a clinical/operations team, including performance management and professional development • You're a skilled communicator who can navigate sensitive clinical and non-clinical conversations with empathy, clarity, and confidence - whether with a patient, a team member, or a cross-functional stakeholder • You have strong clinical judgement and are comfortable being the final escalation point for complex or high-risk cases • You're a natural problem-solver who looks for systemic improvements, not just case-by-case fixes • You're excited about the intersection of technology, healthcare, and patient outcomes AND want to help us shape what best-in-class digital care looks like • You're comfortable speaking in public: contributing to content, speaking at events, and representing EUC's clinical philosophy externally • You embrace change, thrive in ambiguous environment, and are motivated primarily by the positive impact new solutions can have on patients Nice to have: • You have a previous experience or are curious about telehealth environments and with GLP-1 • Familiarity with offshore or distributed team operations • Experience as a media contributor, health writer, or public health communicator • Existing network in the Australian nursing or digital health community Why join Eucalyptus? Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health. Here’s what makes joining Euc unique: • What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem. • Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding. • Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets. • Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support. • Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale. What’s ahead in Australia? • Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan, collaborate with teams in the Philippines and South Africa, and explore new markets or travel internationally. ****Recognised on Hatch’s Hotlist as one of Australia’s top employers, we support early-career professionals to become future global leaders. • Shape your career - Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture. • Be an owner - Equity for everyone means you share in our success. • Work where well-being matters - Experience catered wellness talks, exercise classes, whoops to track your wellbeing, free barista coffees, funded social clubs, and quarterly rooftop parties. • Innovate with purpose - Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare. • Support at every stage - Benefit from parental and miscarriage leave, to health, professional development, and personal days, Whoop membership, and our Employee Assistance Program. At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.

  • Staff Corporate Security Engineer

    Airwallex · AU - Melbourne

    NEWOn-siteFull-time

    ABOUT AIRWALLEX Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,300 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full.   About the team Airwallex’s Information Security team partners closely with engineering, IT, and other stakeholders to protect our systems, data, and employees while enabling the business to move quickly. The team helps build and maintain strong security practices across the company—from secure product and infrastructure design to risk reduction, incident response, audits, and compliance—so security is built into how we operate, not treated as a blocker.   Your role As a Staff Corporate Security Engineer, you will be a critical part of defending Airwallex’s enterprise systems and employees from threats such as malware, phishing and unauthorised access. This role is a highly technical opportunity to detect, investigate and prevent security issues across a modern corporate environment. You will work on digital forensics, incident response and tool development and deployment, protecting a range of corporate IT platforms from endpoints to identity providers.   This role is based in San Francisco, or Melbourne, or Sydney or Singapore   Responsibilities: - Contribute to incident response for malware, phishing, digital forensics. - Design, develop, test, and evaluate new corporate security controls for a rapidly growing business. - Perform incident response and hunt through log sources to identify new threats. - Design and implement security alerts and workflows to support the incident response lifecycle. - Secure corporate IT infrastructure and remediate issues across identity providers, endpoints, corporate networks and other platforms. - Deploy, configure and operate security tooling with a laser focus on impact.   Who you are We’re looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.   Minimum qualifications: - A passion for solving the complex challenges of high-growth startups. - Self motivation and drive to learn new skills, or dive deeper into existing skills. - Bachelor's degree in Computer Science, Cybersecurity or similar. - 7+ years working in a security engineering or incident response role within a tech company. - Strong experience with Crowdstrike, Splunk or other common security monitoring tools. - In depth understanding of common attacker tools and techniques, how they can be detected and prevented, and ability to respond to incidents with high depth and quality of investigation. - Experience with GCP, Alibaba Cloud or other cloud platforms is preferred. - Experience with Okta, Google Workspace and cloud-based VPN services is preferred. - Experience securing endpoints, including with MDM tooling such as Kandji, Intune - Strong communication skills with the ability to explain technical security and software concepts to a non-technical audience.   Preferred qualifications: - Strong engineering background with Scripting experience such as with Python, Bash, Powershell.   APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com http://airwallex.com email address. Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. EQUAL OPPORTUNITY Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

  • NEWOn-siteFull-time

    ABOUT AIRWALLEX Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,300 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full.   HOW YOU'LL MAKE IMPACT Own the strategy, roadmap, and delivery of real-time detection systems and client-facing fraud management products that protect customers and revenue at global scale. - Provide strategic leadership for a mission-critical risk platform, aligning technical direction and capacity planning with business goals and regulatory requirements. - Partner with Product, Design, Operations, Commercial, Strategy, Platform, Data, SRE, Security, and global engineering teams to shape the roadmap, remove blockers, and deliver measurable improvements in detection rates, false positives, chargebacks, reliability, and cost efficiency. - Build and scale a high-performing engineering organisation, including managers and senior individual contributors, by setting goals, establishing career paths, developing talent, and cultivating ownership, inclusion, and excellence. - Stay hands-on where it matters: guide architecture, review critical code and APIs, lead pragmatic technical deep dives, and raise the bar on design, code quality, observability, incident response, and operational readiness. - Own system quality across real-time decisioning services, ensuring reliability, scalability, high availability, and high throughput under load. - Lead talent strategy by recruiting, onboarding, and developing engineers and managers, building diverse teams, and creating succession plans for sustained velocity.   You'll be in our Singapore office five days a week.   WHAT WE'RE LOOKING FOR ESSENTIALS - 8+ years of backend engineering experience, including 2+ years in engineering management and ownership of complex, distributed systems in production. - Experience in risk management or fintech product engineering. - A bachelor's degree in Computer Science or a related field. - Strong proficiency in Java, including multithreading, high-concurrency patterns, I/O/NIO, and network programming. - Deep experience with distributed systems and highly available, high-throughput architectures, including caching, partitioning, consistency models, and resilience patterns. - Proficiency with Spring or Spring Boot, HTTP, TCP/IP, REST, and build tools such as Gradle or Maven. - Practical experience with Docker and Kubernetes for containerisation and orchestration. - Experience thinking across systems, data, models, rules, services, and people, rather than optimising one component in isolation. - A track record of turning ambiguity into decisive roadmaps and measurable results. - Experience balancing pragmatism and rigour: delivering incrementally while deliberately paying down risk and technical debt. PREFERRED - Leadership across multiple disciplines, such as frontend, backend, data or machine learning, and SRE, including manager-of-managers scope for Director-level candidates. - Working knowledge of machine learning in production and strong data analysis skills for interpreting model and rule performance. - Fluency in English for effective collaboration across global teams and stakeholders. - Familiarity with Cassandra, Redis, NoSQL, Hadoop, and streaming systems such as Kafka, Flink, or Spark. - Experience with one or more of Kotlin, Scala, Python, or Golang. - Cloud experience with Alibaba Cloud, AWS, or GCP, including cloud networking, security, and cost management. - Experience with risk-specific components such as rule engines, feature stores, model serving, A/B testing, experimentation, and real-time stream processing. - Awareness of payments-related regulatory and security standards, including PCI DSS, SOC 2, and data privacy best practices. - Experience coaching and multiplying leaders, attracting and retaining strong talent, and building succession plans.   YOU'LL THRIVE HERE IF - You're comfortable owning the roadmap yourself. - You're comfortable making decisions with incomplete information and moving quickly anyway. - You're comfortable operating across time zones with a globally distributed team, including colleagues based in APAC and EMEA. - You own the outcome and you don't wait for permission to fix what's broken. - You connect dots across functions and hold the big picture without losing grip on the details.   LEARN MORE ABOUT YOUR TEAM Risk Platform builds the decisioning infrastructure that sits between Airwallex and every dollar that moves through it, protecting 150,000+ businesses moving over US$260 billion a year across 200+ countries and 90+ currencies, and deciding, often in milliseconds, whether a new signup is real, a payment is safe, or a login is who they claim to be. The hard part is that fraud evolves fast, and every decision carries a two-sided cost: miss an attack and money is lost, over-block and a legitimate business can't get paid. We build this with streaming pipelines processing billions of events a day, graph databases exposing coordinated fraud rings, ML models scoring every transaction, and LLM agents that triage alerts. You don't need a fintech background, just an appetite for adversarial systems problems where the scoreboard is measured in dollars. If you want to help scale one of the world's fastest-growing financial platforms safely, this is the team.   APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com http://airwallex.com email address. Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. EQUAL OPPORTUNITY Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

  • Staff Product Designer

    Airwallex · AU - Melbourne

    NEWHybridFull-time

    ABOUT AIRWALLEX Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,300 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full.   Our Product Designers support and shape the evolution of Airwallex products. Working cross-functionally you will ensure consistency with, and contribute to, our brand and product architecture. We have big plans. What You'll Do: - Partner with Product Managers, Engineers, Product Strategists, and Writers to define problems & goals, map user flows, prototype interactions, and launch new products and services. - Indirectly lead the work of a team of talented designers, product managers and engineers as the defacto creative director of innovative projects. - Build strong relationships with leaders inside and outside of core product teams; show strong communication and executive stakeholder management skills. - Have a keen understanding of research methods, technological, business and user opportunities and constraints. What You'll Bring: - 8+ years of experience in product design. - Excellent UX, visual and interaction skills and craft —a master in your field. - The ability to define direction and process, and lead others through it. - Can effortlessly motivate and drive small to medium teams to transform a product. - Demonstrated ability to help a team navigate ambiguity, set vision, and set strategy for global products. - Systems-thinker with the ability to think beyond the pixels and design for offline experiences. - Experience with making complex information, tools, and services easily digestible for your audience. - Strong storytelling, presentation, communication and stakeholder management skills. - 0 to 1 experience or experience redesigning major elements of product, experience, or service design. At Airwallex you’ll have the ability to make an impact in a rapidly growing, global fintech. We want you to share in our success, which is why you’ll be offered a competitive salary plus valuable equity within Airwallex. APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com http://airwallex.com email address. Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. EQUAL OPPORTUNITY Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

  • Medical Support Specialist

    Eucalyptus · AU - HQ - NSW

    NEWOn-siteFull-time

    About Eucalyptus We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care. Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness. Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times. Our Growth Story: • Supporting patients living with obesity across our 5 markets • Received selective NICE endorsement to provide services to the NHS • Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada. About the Role We are seeking a detail-oriented and patient-focused professional with AHPRA registered nurse experience to join our growing team. In this role, you will serve as a key point of contact for patients, providing clinical support and handling medical inquiries. This position requires strong communication skills and sound clinical judgment. Key Responsibilities • Respond to patient inquiries via a ticketing system with clear, accurate and empathetic written communication • Manage inbound calls and make outbound calls to patients to address queries, concerns and offer support • Maintain accurate documentation of all patient interactions • Collaborate with internal teams • Deliver a high standard of patient care while adhering to regulatory and compliance requirements Required Qualifications • 4–7 years of clinical experience in nursing (AHPRA registered) • Prior experience in telehealth — you know how to deliver great care without being in the room • Strong written communication skills with the ability to explain clinical information clearly and professionally • Excellent telephone skills and confidence • Strong attention to detail and sound clinical judgment • Ability to manage multiple tasks in a fast-paced environment This job is for you if • You're passionate about providing patients the best possible care and experience • You thrive in fast-paced environment • Comfortable working shifts between 8am–9pm AEST, Monday–Sunday (5 days or fewer per week) Why join Eucalyptus? Euc is also behind a growing family of digital healthcare clinics (Pilot,KinSoftware, Compound) across men’s health and well-being, fertility, skincare, and preventative health. Here’s what makes joining Euc unique: • What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem. • Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding. • Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets. • Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support. • Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale. What’s ahead in Australia? • Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan, collaborate with teams in the Philippines and South Africa, and explore new markets or travel internationally. Recognised on Hatch’s Hotlist as one of Australia’s top employers, we support early-career professionals to become future global leaders. • Shape your career - Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture. • Be an owner - Equity for everyone means you share in our success. • Work where well-being matters - Experience catered wellness talks, exercise classes, whoops to track your wellbeing, free barista coffees, funded social clubs, and quarterly rooftop parties. • Innovate with purpose - Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare. • Support at every stage - Benefit from parental and miscarriage leave, to health, professional development, and personal days, Whoop membership, and our Employee Assistance Program. At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.

  • Expressions of interest (AU/NZ)

    Octopus Deploy · Australia/New Zealand

    NEWOn-siteFull-time

    About Octopus Deploy: Octopus Deploy sets the standard for Continuous Delivery, empowering software teams to deliver value in an agile way. Over 4,000 organizations globally – including Ubisoft, Xero, Stack Overflow, NASA, and Disney – rely on our Continuous Delivery, GitOps, and release orchestration solutions. Founded in Australia in 2012, our team of over 300 Octonauts now spans the globe. We combine high growth and big ambitions with a sustainable, balanced working environment. Our revenue has grown consistently between 20–50% every year for the past 9 years, and we’ve been profitable for 10 out of the past 12 years. Octopus now provides the industry's most comprehensive Continuous Delivery solution for organizations operating at scale. We’ve been remote-first since 2015 and work with an uncommon level of transparency. You can read our public handbook to learn how we work. We have a transparent approach to compensation that ensures people doing the same work with the same skill get paid the same, with well-defined career pathways. We foster a supportive, collaborative, and high-trust environment. We leave our job titles at the door and focus on doing what’s best for our customers and team. Our leaders never shy away from answering the tough questions at our all-hands calls or in 1:1s. We conduct interviews and onboarding virtually as part of being a remote-first company. Do you like what you've read and heard about us? Think you share our values? If none of the roles on this page seem quite right, but you think you can bring something unique that might help in our journey, we’d love to hear from you. Please send us your CV and a cover letter describing how you could add value to our business. Why Is This A Great Opportunity? • We offer great benefits, including generous laptop and home office allowances, plus stock options! • Annual leave of 25 x days. • Parents receive 12 weeks of fully Paid Parental Leave. • We value transparency and fairness in every aspect of our business. For example, Paul (our CEO) shares monthly updates on company performance, and our pay structures are designed to pass the ‘printer test’. • Trust and autonomy. Octonauts are treated with respect, and are trusted to find the best way of working for the task at hand, without managers looking over their shoulder. • You’ll be joining a high-growth company with numerous opportunities to learn and advance your career. • Remote first: work from wherever you feel most productive. • We are a supportive company where everyone’s contribution is valued. • We respect and encourage work/life balance. Equal Opportunity • We’ve built an inclusive workplace culture and understand the true importance of culture-add, versus culture-fit. • From day 1, you'll have a buddy helping you get your bearings. You can book in coffee chats with anyone in the company. We encourage everyone to have a voice in all aspects of the product and the business. So much so that we have an open chat policy (all channels are public by default) and everyone is welcome! • If you need assistance or accommodation during the application process because of disability, please let us know and we’ll try our best to accommodate. • Also when it comes to inclusivity, we mean it, check out our handbook! • If you’d like to work at Octopus, reach out and say hello! Our public employee handbook is the best place to learn more about life at Octopus. It includes our values, how we structure teams, career progression, leave and benefits, and much more. Octopus has an internally open and transparent system for compensation. Any Octonaut can view the compensation for any role at any level. This ensures people doing the same work with the same skill get paid the same. Benefits include a minimum of 25 days annual leave, up to 10 days of paid sick and carers leave, 12 weeks of fully paid parental leave with flexible return options, generous health care including dental and vision for US based candidates, 401K matching/pension contributions depending on your location, and stock options. Learn more. If you're enthusiastic about this position, even if you don’t meet all the criteria above, we wholeheartedly encourage you to submit your application. Our talent team is in-house, and we recognize that every individual brings something unique. We take the time to review every application and consider how you might add to the team. We know your time is precious. If you apply, we promise to update you at least once per week about the status of your application and to give you clear expectations for each step in the journey.

  • Video Editor (Creative Performance)

    Eucalyptus · AU - HQ - NSW

    NEWOn-siteFull-time

    About Eucalyptus We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care. Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness. Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times. Our Growth Story: • Supporting patients living with obesity across our 5 markets • Received selective NICE endorsement to provide services to the NHS • Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada. About the role We're looking for a fast, prolific video editor with a sharp eye for what works on paid social. You'll cut content that lives and dies on its ability to convert - across Meta, TikTok, YouTube, and everywhere else our customers spend their time. The work moves quickly, the volume is high, and we hold a strong bar on craft. You'll sit inside an experienced in-house creative team, reporting to the Senior Producer and working closely with our Associate Creative Director (Art), Senior Copywriter, Motion Designer, and Performance team. You'll have access to a full in-house studio we shoot in most weeks, with most of your time on the timeline and regular days on set. There's a quiet studio space for when you need to lock in, but you won't be tucked away from the team. This isn't a pure edit role. You'll be shooting regularly - on studio days, on smaller solo jobs, and whenever a moment's worth capturing. If you don't have a creative eye behind the camera, or shooting isn't something you can physically do, this role won't be the right fit. You're tool-agnostic - you use what gets the job done. DaVinci, CapCut, or whatever else is in your kit. You're online, plugged into what's working on social right now, and your taste is current. You know when to polish and when to ship. What You'll Be Doing • Editing for performance. Owning post end to end - cut, sound, colour, captions, motion, exports - across high-volume paid social, organic, and brand work. You know the rules of best practice on each platform, and you've got the brains and the craft to execute them at speed. • Shooting alongside the team. Supporting our in-house production days, capturing footage with the creative team, and running smaller solo shoots when the brief calls for it. You're not a DOP - but you'll get to learn from some of the best in the country on bigger shoot days. • BTS and social shooter. You see the value in a quick lo-fi idea shot fast. When inspiration hits, you point first and ask questions later - the behind-the-scenes beat, the genuine reaction, the unexpected angle that ends up doing numbers. • Cutting native to platform. What works as a TVC won't work on Reels, and what works on Reels won't work on TikTok. You shoot and edit with the channel in mind from the first frame. • Working with the data. You partner with the Performance and Social teams to understand what's converting, what's stalling, and why. You iterate on what's working and bring an informed point of view to the next round of work. • Communicating clearly. You give status without being chased. You flag blockers early. You move fast, and you make it easy for the people around you to move fast too. • Bringing ideas, not just execution. You contribute creative thinking to briefs, suggest references, push back constructively, and improve the work through the lens of what actually performs. About you (Who you are) • 3-5 years editing at pace, in-house, agency, or freelance, with a reel that shows range, output, and a clear feel for performance-driven content. • Stack-agnostic and outcome-focused. You use what the job needs - one tool, three tools, whatever - and don't evangelise software. • Performance-literate. You understand hooks, pacing, and retention. You read your edits as ad units as much as creative pieces, and you care that they work. • Keen to learn. You'll be working alongside some of the best performance marketers in Australia, and you want to soak it up. You ask good questions, take feedback well, and get sharper every month. • Platform-native. You instinctively know how content should feel on each surface, and you can hold the line on craft while moving at social speed. • Strong shooting fundamentals. Composition, light, sound, and a calm hand on a smaller set. You know what's worth shooting and what isn't. • Fast, organised, and a clear communicator. You ship without being prompted and never let work go quiet. • Customer intuition. You understand who Juniper's customers are and what resonates with them. You can spot the moments and angles that will land. • Empathetic on set. Juniper operates in a sensitive category. You create a comfortable environment for talent, particularly when working on content related to women's health. • Commercially minded. You care that your work performs. Feedback from the data matters as much to you as feedback from the creative team. • Resilient and resourceful. You thrive in high-volume environments and don't need perfect conditions to deliver great work. • Passionate about the mission. You want to make work that genuinely supports women through their health journeys. Here’s What Makes Joining Euc Unique • What’s next – Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem. • Build something world-changing – We’re on the path to becoming the world’s largest international digital healthcare company. It’s fast-paced, challenging, and deeply rewarding. • Make real impact – You’ll deliver work that directly shapes patient outcomes and scales evidence-based care across markets. • Accelerate your growth – You’ll have high ownership, continuous feedback, and dedicated development support. • Join a motivated team – Collaborate with talented peers to solve complex clinical and operational problems at scale. What’s Ahead in Australia • Grow with us globally – Learn from leaders across Australia, the UK, Germany, and Japan, collaborate with teams in the Philippines and South Africa, and explore new markets or travel internationally. We’ve been recognised on Hatch’s Hotlist as one of Australia’s top employers. • Shape your career – Access learning budgets, conferences, certifications, peer shadowing, and a strong knowledge-sharing culture. • Be an owner – Equity for everyone means you share in the success you help create. • Work where well-being matters – Enjoy catered wellness talks, exercise classes, Whoop membership, free barista coffees, funded social clubs, and quarterly rooftop parties. • Innovate with purpose – Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare. • Support at every stage – Benefit from generous parental and miscarriage leave, health and professional development leave, personal days, and access to our Employee Assistance Program. At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.

  • Expressions of Interest - Full Stack Engineer

    Kogan.com · South Melbourne, Victoria

    NEWOn-siteFull-time

    This is an expression of interest to join our talent pipeline. While we don't have an immediate opening, we're always keen to connect with great talent for future opportunities.   Kogan.com is a pioneer of Australian eCommerce, and the software we build is used by millions of customers every day. You'll join a fast-moving engineering team with real ownership, shipping to production daily and using AI as part of how we work.   As a Full Stack Engineer you'll build and ship features used by millions of customers, working across the front end and back end of our stack (primarily React, TypeScript and Python). What you'll do: • Dive straight into hands-on coding, building and shipping new features, fixing bugs, and shaping the product experience used by millions of customers every day. • Work alongside highly skilled engineers in a fast-moving, collaborative environment, learning from each other while making an impact from day one. • Tackle complex, scalable technical challenges, designing systems that can handle high volumes and evolve as we grow. • Break down big problems into small, valuable deliverables and see your work live in production quickly. • Work with a mature AWS infrastructure and modern tools, gaining exposure to real-world, high-scale systems. • Collaborate across teams to execute on technical and business strategies, creating experiences that make a real difference for our customers. • Be part of the full development cycle—from design and coding to testing, experimentation, analysis, and launch—while influencing product direction with your feedback. • Continuously learn, experiment, and grow, with opportunities to take ownership and make meaningful impact. What you'll need: • Proficiency using AI assisted development tools to support coding, debugging, testing and technical problem solving. • We’re looking for experience with web technologies like React, TypeScript, and JavaScript. Experience with Python and Django is a plus but not required, as long as you’re comfortable working on both the front end and back end and are willing to learn, that’s all that matters. • Familiarity with AWS Cloud is a bonus. • You’ll write high-performance, reusable code for UI components, including thorough testing. • Strong communication and collaboration skills are important, helping you build effective relationships across teams. • You take ownership of your work, see things through to completion, monitor them after launch, and proactively address any issues or bugs. • You’ll thrive in a fast-paced, dynamic environment where agility and adaptability are key. Why Kogan.com? • AI-Native Engineering: AI is deeply embedded in how our Engineering teams build and operate. We’re moving beyond standalone LLM use into agentic workflows, AI-assisted development and automation integrated into real engineering systems and processes. Engineers have access to leading AI tools, hands-on training and the freedom to experiment with new ways of designing, building and shipping software. • Our culture is unlike anywhere else and regardless of where you are in your career journey, we empower you to do your best work and have a big impact. Check us out https://devblog.kogan.com/ & https://goodteams.app/teams/kogan.com. • Work with an incredible team to solve important challenges, helping to drive Australia and New Zealand’s eCommerce future. • Your role has a lot of ownership, autonomy and little red tape. You’ll be empowered to achieve positive outcomes and your work will have a real impact. • You’ll be at the forefront of the eCommerce industry and be part of a company that are the Pioneers of eCommerce in Australia. • Be an Intrepreneur, playing a hands on role in shaping our strategy at our HQ. • Learning budget of $1000. • A range of employee benefits such as; complimentary Kogan First Membership, team exclusive discounts, Health & Wellness program, Learning & Development and Lunch & Learns, Hackathons, Team member referral program, Company and team events and celebrations, community engagement (volunteering) and extensive career development opportunities plus loads more! To find out more about how we work, our tech stack, processes and company culture, visit https://careers.kogan.com and https://devblog.kogan.com

  • NEWHybridFull-time

    ABOUT AIRWALLEX Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,300 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full.   HOW YOU'LL MAKE IMPACT Airwallex’s corporate network needs to remain secure, reliable and scalable as our global footprint grows. You’ll own critical network infrastructure and help shape the systems, practices and team capabilities that support our people across regions. - Build the foundations of Airwallex’s corporate network and help shape the team structure and capabilities needed as we grow. - Design, deploy and maintain secure, highly available LAN, WAN, wireless and VPN infrastructure across our global offices and regions. - Design multi-region hybrid network patterns connecting physical offices, data centres and cloud environments, including AWS and Alibaba Cloud. - Configure and operate global connectivity across international leased lines and domestic internet connections, working across mixed-vendor environments. - Lead the configuration and troubleshooting of routers, switches, firewalls, load balancers and wireless access points. - Own CorpNet as a first responder and escalation point for complex network incidents, taking issues through to resolution and completing after-action reviews. - Partner with CorpSec, ProdSec, Engineering, Product, IT Engineering, Workplace and other teams to integrate network solutions and support business initiatives. - Work with IT Engineering and IT Support to troubleshoot endpoint network issues and build core networking capability across the team. - Use infrastructure-as-code and automation, including Terraform and Ansible, to improve network consistency and operational efficiency. - Develop and maintain network documentation, including diagrams, configurations and operational procedures. - Evaluate networking technologies and solutions that support Airwallex’s continued growth. - Mentor and coach network engineers, share knowledge, support skill development, manage performance and help attract strong talent. - Participate in a global follow-the-sun on-call rotation for corporate networking issues, with occasional after-hours or weekend work for network upgrades where needed to minimise business disruption. You’ll work from our Australia office three days a week. WHAT WE'RE LOOKING FOR ESSENTIALS - Senior-level experience designing, implementing and maintaining Juniper and Palo Alto Networks solutions. - Demonstrated experience working in a global, multi-vendor networking environment, including technologies such as Juniper, Palo Alto, Cisco and Aruba. - Experience with networking solutions for mainland China and international connectivity. - Strong fundamentals in Wi-Fi technology and endpoint engineering; hardware experience is a plus, including Juniper Mist, Cisco Meraki or Aruba. - Expert command-line configuration skills across networking hardware and vendors, including JunOS and IOS. - Experience operating and troubleshooting complex corporate network environments. - Strong written and verbal English communication skills. - Ability to move quickly and make sound decisions with incomplete information when supporting a global business. PREFERRED - Strong knowledge of Palo Alto Networks GlobalProtect, Prisma and Prisma Cloud. - Experience managing or leading a team of network engineers, ideally in a startup or scaling environment. - A bachelor’s degree in Information Technology, Computer Science or a related field, alongside five or more years of relevant experience. - Understanding of common identity standards, including SAML, OAuth and SSO. - Experience with cloud infrastructure, including AWS or GCP. - Understanding of RBAC, ABAC, PBAC, ACLs and common access-management principles in security and corporate IT environments. - Experience working with SaaS-based systems and applications. - Strong understanding of MDM systems across macOS and Windows, including Kandji, Jamf and Intune. YOU'LL THRIVE HERE IF - You're comfortable owning the roadmap yourself. - You’re comfortable operating across time zones with a globally distributed team, including colleagues based in APAC and EMEA. - You own the outcome and you don't wait for permission to fix what's broken. - You’re comfortable making decisions with incomplete information and moving quickly anyway. - You say what you mean. You're direct, but you lead with respect. LEARN MORE ABOUT YOUR TEAM Engineering at Airwallex is for people who want to define a category, not maintain one. We're reimagining how businesses interact with finance from the ground up, AI- and agent-native by default, think agent wallets, agentic bookkeepers, and spend-management autopilots, with APIs designed for agents as first-class users. The hard part is trust: building agent-native systems precise enough to move real money autonomously, on top of a decade of real infrastructure. This is a team for engineers who'd rather own an unsolved problem than inherit a mature one. If you want frontier problems, teammates who raise your standards, and a genuine clean slate on world-class infrastructure, this is the place to build it.   #Singapore #Sydney #Melbourne #SanFrancisco #SF APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com http://airwallex.com email address. Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. EQUAL OPPORTUNITY Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

  • Engineering Team Lead

    Mable · Sydney, Brisbane, Melbourne

    NEWRemoteFull-time

    HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us: 1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care 2. We believe in technology as an enabler 3. We’re driven by helping customers attain better outcomes This position is part of the Mable team.  About Mable Mable is one of Australia's leading and fastest-growing healthtech platforms. As a purpose-driven company, we are where thousands of people with disability and older Australians have connected with independent support workers of their choosing and on terms that suit them.  With more than 25 million hours of support facilitated since 2014, it's no wonder we have been recognised on the AFR's Top 100, Deloitte Tech Fast 50, were previously awarded Australian Growth & Technology Growth Company of the Year.  By working at Mable, you will join a high productivity and dynamic team environment, leading to meaningful change in Australia's care and support sectors. To find out more, visit https://mable.com.au/ About the role We are seeking a highly-motivated Engineering Team Lead to join a new squad in the Mable Platform team.  You will be a well-rounded technical leader working closely with their Design, Data and Product counterparts to lead the squad towards building robust, high quality, fit-for-purpose solutions for our critical business flows. We are looking for someone who thrives on solving problems through technology and genuinely values understanding the challenges and successes of their cross-functional counterparts. Key Responsibilities • Work as part of a cross-functional squad to deliver high-quality features • Assist in maintaining the product backlog alongside the product manager by providing technical input on initiative prioritisation and ensuring epics are broken down into uniformly sized tasks and sequenced for delivery • Help to monitor team’s delivery cadence and work with a team on improving on their efficiency • Promote sound, modern engineering practices and tools within the squad (TDD, pair programming, efficient branching strategies, etc) • Teach and mentor your squad on making sound technology choices, software design practices and the ways of working • Work on non-functional requirements of our software projects alongside our Infrastructure Engineers, Principle Engineers, Engineering Managers and Quality Coaches • Collaborate on and recommend sound DevOps practices in the team • Manage direct reports for at most one squad Skills, Knowledge, and Experience • Strong technical background focusing mainly on API development and re-platforming • Previous team lead experience • Familiarity with testing frameworks and the testing pyramid • Good understanding of modern CD and software operations practices such as trunk-based development, 12 factor application principles in practice, Docker, utilisation of monitoring tools like Datadog, etc. • Understanding of software design patterns and when to use them • Understanding of domain driven design in software engineering and how to use DDD concepts in practice • Excellent communication skills and team-oriented mindset • Have a ‘leave it better than you found it’ attitude towards code We’re powered by purpose  We’re Switched On 💡 We know our customers because we listen and want to learn. We engage within the community and the sector and always act on insights.  We’re Bold 📣 We’re ambitious and embrace creativity to solve challenges. We’re here to reshape the industry and back big ideas.  We’re One 🤝 We channel our passion into a positive environment. We welcome diversity and collaborate to make the most of our different skills and ways of thinking. We’re Impactful 🌟 We work hard to deliver change. We innovate and move fast to make a difference in the sector and people’s lives. Values we share as part of Attain Healthtech Break New Ground 🧨 We simplify care with creativity and bold ideas. Make It Matter💟 We put people at the centre and create impact that improves lives. Own The Outcome🥇 We aim high, deliver excellence and drive results that last. Our benefits Power your career ⚡️ Learn from industry experts, experienced leaders, and on-the-job opportunities.  Access parental leave 👶 Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.   Work with flexibility 🏠 We’re a hybrid workplace, balancing time in the office with remote work. Flexi Leave Days 🌴 Get one extra paid leave day per quarter for what makes you happy. Take a floating public holiday 🫶🏾 Acknowledge a significant day your way with family and friends.  Be rewarded 🏆 Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program. We are one As an organisation, we celebrate our diversity and welcome all people, regardless of their family responsibilities, ethnicity, faith, sexual orientation, or gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply. If this role has stood out to you but you don’t feel like you ‘tick all the boxes,’ we strongly encourage you to apply nonetheless. We value diversity in experience, and you might just bring something we are looking for to our organisation!

  • Senior Applied AI Engineer

    Culture Amp · Melbourne

    NEWOn-siteFull-time

    We’re big believers in the power of IRL, so for most roles we ask Campers to work from their local Culture Amp office an average of 2 days a week to unlock connection, pace and culture together. Join us on our mission to make a better world of work. Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,000 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day. Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company. For more information visit cultureamp.com. How you can help make a better world of work We're looking for a Senior Applied AI Engineer to join the Frontier team, helping build Agentic AI Solutions at Culture Amp. You'll work at the intersection of applied AI research and product engineering, translating cutting-edge techniques into production systems that genuinely improve how people experience work. This isn't a research lab - you'll be shipping features that solve real customer problems. What you'll do • Design, implement and evaluate areas and features for agentic AI capabilities and systems using frameworks (e.g., LangGraph) for stateful, multi-turn conversations. • Advise, help build, and orchestrate data pipelines and integrations involving workplace data (surveys, goals, performance reviews, feedback, 1-1 notes) into coherent context view. • Build memory across sessions, and context graph, grounded in a custom ontology, alongside per-user relational and procedural memory and preferences that persist to the user profile. • Build and evaluate effective RAG, including pre-processing and hybrid search, and design areas of our graph-based agentic frameworks. • Own the end-to-end feedback loop: prompt engineering, evaluation at scale, and continuous improvement, including LLM-powered analysis tools that diagnose performance shifts and recommend prompt or system-level changes. • Translate customer requirements into technical solutions by working backwards from user needs to system design, and write the technical documentation that supports transfer to product teams. • Partner closely with product, design, and people science so features are fit for purpose and scale. • Contribute to evaluation frameworks and bias testing that meet enterprise requirements for transparency, fairness, and responsible AI. • Create and Monitor guardrails and safety in production. • Stay current with AI research, literature and provider offerings, and bring what's useful into production. You have: • Proven commercial experience taking ML/AI systems to production. • Hands-on experience with knowledge graphs and graph databases (e.g. Neo4j, Neptune). • Production LLM evaluation and observability: LLM-as-judge, eval datasets, human-in-the-loop labelling, scoring against thresholds, plus tracing and production monitoring (e.g. Langfuse, LangSmith). • Experience in designing and scaling production-grade multi-agentic systems (orchestration, prompt and context engineering, RAG, memory, agent architectures) • Full stack software development experience, ideally Python, React, PGVector • Strong software engineering fundamentals - you write clean, tested, maintainable code. • Proven ability to instruct and delegate complex workflows to autonomous agents, building the necessary feedback loops to ensure they act reliably on your behalf. • Hands-on experience designing and integrating data pipelines - you're comfortable moving data across systems, working within rigorous security standards, handling messy real-world inputs, and building robust orchestration • You are ambitious with what you build whilst maintaining a pragmatic, solution-focused mindset - you evaluate new technology through the lens of "does this scalably solve the problem?" not "is this technically interesting?" • Values alignment, the initiative to take risks, and the humility to learn and work out loud. You take pride in your work and its successful utilisation, stability, extendability and maintainability. Strong signals: • Experience at startups or founding teams - comfortable with ambiguity and fast iteration • Postgraduate degree (Masters or PhD) in Machine Learning, Computer Science, Applied Mathematics, or related quantitative field • Evidence of taking cutting-edge (relevant) techniques from paper to production • Experience with evaluation/benchmarking frameworks for AI systems • Experience implementing GraphRAG or Knowledge Graphs (e.g., Neo4j, Neptune) • Evidence of taking relevant, recent techniques from paper to production Bonus: • Familiarity with people analytics, HR tech, or behavioural science applications • Open source contributions or public technical writing Why join us You'll work at scale on hard problems that matter - building AI that helps organisations develop their people, improve feedback culture, and foster the conditions for sustainable high performance. Our approach is deeply informed by Culture Amp's people science research. You'll be surrounded by talented and passionate advocates for humanity and cutting edge AI in the world of work. Perks & Benefits At Culture Amp, our people are at the heart of our success. We offer competitive pay and a total rewards package designed to support you at work and in life. This includes: • Equity through our Employee Share Option Program, so you can share in our long-term success • Learning programs and coaching to help you thrive and grow • Quarterly refresh days, an extended end-of-year break and a monthly allowance to support your wellbeing and lifestyle • Inclusive parental leave from day one • A MacBook and budget to set up your home workspace, enabling flexibility • Five annual social impact days to to give back to causes that matter to you • Medical insurance coverage for you and your family (Available for US & UK only) Our rewards are designed to support different needs and life stages, recognising that what matters most can vary from person to person. Research shows that candidates from underrepresented backgrounds may hesitate to apply if they don’t meet every requirement, but your unique experience matters. If you’re interested in joining us, we strongly encourage you to apply and help us build a more diverse and impactful team. Accommodations & Data Privacy If you require reasonable accommodations or adjustments due to a disability to complete the online application or to participate in the interview process, please contact accommodations@cultureamp.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Culture Amp will retain your CV & personal information for a period of two years (four years for the US) from the date of your application process completion. Culture Amp may contact you in relation to future job opportunities during this time period. For further information please see our privacy policy here or contact privacy@cultureamp.com.

  • Junior Category Manager - Consumer Electronics

    Kogan.com · South Melbourne, Victoria

    NEWOn-siteFull-time

    Ready to turn your passion for tech into an exceptional product offering? Due to rapid growth, we have a brand-new opportunity for a tech-savvy Junior Category Manager to join our Tech & Electronics divisions within the Purchasing team! Looking after our iconic consumer electronics portfolio, you will be the commercial driving force behind curating our product range, ensuring Kogan.com customers always have access to the most in-demand, trending tech on the market. Reporting directly to the Director of Purchasing, you will have true ownership of your category portfolio. You’ll be responsible for developing exciting new products, building strong supplier partnerships, managing P&L responsibilities, and leveraging the latest data and AI tools to optimize your strategy and stay ahead of market trends. This is a brilliant step-up opportunity if you are: An ambitious Assistant Buyer / Category Assistant ready to challenge yourself with category ownership. An Allocator / Planner looking to successfully pivot into the product and buying space. An existing Junior Category Manager / Buyer looking to amplify your sourcing expertise within a leading, fast-paced eCommerce business. If you are data-driven, outcome-focused, and love the tech space, apply today to take the next major step in your career! In this role you'll be responsible for: • Identifying commercial opportunities for expansion of category including sourcing and developing new products • Engaging and sourcing key suppliers, locally and internationally, in World's best brand and Kogan.com's Exclusive Brands • Actively managing daily category operations including; planning and promotional activity, inventory management, shipping and logistics to ensure revenue and profit targets are exceeded every month • Managing and engaging with key stakeholders, internally and externally, to build effective working relationships and achieve outcomes • Maximising profitability of all products, through a depth of understanding of your category and the market • Being proactive, innovative and striving to continually develop your category for our customers • Actively negotiating the best possible trading terms and prices • Drive and control price changes across our different sales channels, and contribute towards pricing reviews when required • Ensuring timely introduction of new products, efficient management of current and future inventory and ensuring timely fulfilment of customer demand • Actively manage and monitor inventory levels to achieve your category’s goals and KPIs. This includes forward forecasting, planning promotional activity and actively reacting to market conditions. • Partnering with the Marketing & Promotions teams to ensure product listings are well merchandised and discoverable to support the customer journey Monitoring performance and completing range reviews across your category and taking action where necessary To be successful in this role, you should be: • University Degree qualified in a relevant field (Commerce, Business, Engineering, Supply Chain or similar) • Experienced with Category ownership, at either an Assistant or Junior Category Manager level, or have supported a Category Manager with exposure / ownership of a product range and ready to step up to have full category ownership. Experience withing an eCommerce, Retail or FMCG environment and / or Tech & Electronics categories will be highly regarded • Comfortable building and maintaining effective relationships, through exceptional communication and engagement • Highly analytical and possess commercial nous, being able to recognise opportunity and make quick decisions for the best commercial outcomes, so that we can offer market-leading pricing to our customers. • Comfortable working within a fast-paced, dynamic environment. Being agile and adaptable is key to success! • A whiz with Microsoft Excel (we’re talking VLOOKUP and pivot tables, not SUM and AVERAGE - and we will test your capabilities). • Highly proficient with various IT and cloud-based tools, with a keen eye for leveraging AI to streamline workflows, improve efficiency, and boost productivity. • Ready to challenge, be challenged, and work within our highly disruptive business model. Why Kogan.com? • Work with an incredible team to solve important challenges, helping to drive Australia and New Zealand’s eCommerce future • Your role has a lot of ownership, autonomy and little red tape. You’ll be empowered to achieve positive outcomes and your work will have a real impact • You’ll be at the forefront of the eCommerce industry with us and be part of a company that are the Pioneers of eCommerce in Australia • Be an Intrepreneur, playing a hands on role in shaping our strategy at our HQ • A range of employee benefits such as; complimentary Kogan First Membership, team exclusive discounts, Health & Wellness program, Learning & Development and Lunch & Learns, Hackathons, Team member referral program, Company and team events and celebrations, community engagement (volunteering) and extensive career development opportunities plus loads more! To apply Express your interest in this opportunity by uploading your CV and Cover Letter, outlining your interest in the position and how you think you can help grow the Kogan business. Hot tip, generic Cover Letters won’t cut it here! Stand out with an application that shows a deep knowledge of the Kogan.com business and how we operate, to allow yours to be looked upon more favourably. Innovative thinking got our business to where it is now, so it makes sense that we look for like-minded problem solvers! As a first step to our process, all new candidates will be sent testing, so be sure to keep an eye out for it!    About Us We’re Kogan.com, Pioneers of eCommerce in Australia. At Kogan.com we offer rewarding careers, where you build your skills, are mentored by the best in the industry and get to share your expert knowledge in an innovative Company where your ideas and opinions count. You get to solve really important challenges to drive eCommerce’s future,  and get to do it with a great team culture and benefits! Join Kogan.com to master your craft, do your best work, make a real difference and work with the best.  At Kogan.com, your work will have an immediate impact on transforming the Australian and New Zealand retail environment.    Heads up! Kogan.com is a fast-paced business - our vacancy close dates are subject to change. We will assess applications as they are received, so don't wait to apply! All new Kogan.com team members are required to undergo a National Police Record check and must have full-time Australian working rights

  • Data Engineer

    Kogan.com · South Melbourne, Victoria

    NEWOn-siteFull-time

    Kogan.com is a pioneer of Australian eCommerce, and the software we build is used by millions of customers every day. You'll join a fast-moving engineering team with real ownership, shipping to production daily and using AI as part of how we work.   As a Data Engineer you'll design and run the data and ML pipelines that let teams across Marketing, Purchasing, Logistics and Finance make confident, data-driven decisions. What you'll do: • Scalable Pipeline Development: Design and maintain ETL/ELT pipelines capable of handling 10M+ daily events and large-scale data transfers across our platforms. • Data Modeling: Develop and optimize data models in environments like BigQuery or Snowflake to ensure high performance for both analytics and ML training sets with optimal cost • Support ML Workflows: Build the underlying features and data inputs required for Machine Learning models • Develop and refine ML models for practical business use cases, such as customer sentiment, churn prediction or demand forecasting • MLOps Integration: Establish and maintain MLOps pipelines to help automate the deployment and monitoring of models in production. • System Integration: Work with internal APIs and third-party tools to ingest data efficiently while maintaining strict data integrity. • Governance & Quality: Implement best practices for data quality, security, and documentation to ensure our data remains a "source of truth." • Development according to software engineering best practices (Git, CI/CD, trunk based development, tests) • AI Collaboration: Contribute to experiments with AI and LLMs to assess how they can be practically applied to solve business problems. What you'll need: • Strong SQL Foundations: Solid experience writing and optimizing SQL for commercial-scale products (e.g., handling millions of rows and complex joins efficiently). • Pipeline Orchestration: Proven experience using tools like Airflow, dbt, or AWS Glue to manage and monitor production-grade data workflows. • Python Proficiency: Strong Python skills for data transformation, scripting and interacting with various data sources. • ML Engineering Exposure: Practical experience building the data infrastructure that supports machine learning, including data preprocessing and model deployment pipelines. Experience with machine learning models development • Cloud Experience: Hands-on experience with cloud data platforms, with a strong preference for GCP. • Software Best Practices: Familiarity with Git, CI/CD, and basic containerization (Docker) to ensure code quality and deployment reliability. • Problem-Solving Mindset: A practical approach to engineering that balances the need for speed with long-term system stability. Bonus Points • Experience with event streaming (e.g., Kafka, Kinesis) for real-time data needs. • Exposure to ML platforms and tools such as SageMaker, Vertex AI, or Databricks. • Familiarity with BI and visualization tools like Looker or Tableau. • An interest in eCommerce dynamics and customer behavior analytics. Why Kogan.com? • AI-Native Engineering: AI is deeply embedded in how our Engineering teams build and operate. We’re moving beyond standalone LLM use into agentic workflows, AI-assisted development and automation integrated into real engineering systems and processes. Engineers have access to leading AI tools, hands-on training and the freedom to experiment with new ways of designing, building and shipping software. • Our culture is unlike anywhere else and regardless of where you are in your career journey, we empower you to do your best work and have a big impact. Check us out https://devblog.kogan.com/ & https://goodteams.app/teams/kogan.com. • Work with an incredible team to solve important challenges, helping to drive Australia and New Zealand's eCommerce future. • Your role has a lot of ownership, autonomy and little red tape. You'll be empowered to achieve positive outcomes and your work will have a real impact. • You'll be at the forefront of the eCommerce industry and be part of a company that are the Pioneers of eCommerce in Australia. • Be an Intrepreneur, playing a hands on role in shaping our strategy at our HQ. • Learning budget of $1000. • A range of employee benefits such as; complimentary Kogan First Membership, team exclusive discounts, Health & Wellness program, Learning & Development and Lunch & Learns, Hackathons, Team member referral program, Company and team events and celebrations, community engagement (volunteering) and extensive career development opportunities plus loads more! To find out more about how we work, our tech stack, processes and company culture, visit https://careers.kogan.com and https://devblog.kogan.com

  • Customer Service Representative - Full Time

    Kogan.com · South Melbourne, Victoria

    NEWOn-siteFull-time

    We're looking for  customer-centric and solutions-focused team members to help drive the Kogan.com experience! Our Customer Care team is our direct eyes and ears to our customers, and the feedback that they receive helps us to constantly improve the Kogan.com customer experience. By striving to make every customer experience a positive one, they're able to facilitate the growth of our business!     In this role, you’ll be responsible for delivering an outstanding customer experience by resolving queries, supporting best practice, and acting as a strong advocate for our customers.   Whether you're a recent graduate to kick off their career or have a passion for tech and exceptional customer experiences, this is a fantastic role to work within a dynamic, fast-paced and innovative space and be part of an iconic, ASX listed eCommerce business! In this role you'll be responsible for: • Taking ownership of escalated customer queries and issues, ensuring timely and effective resolution via Salesforce, SAP, phone and other systems. • Providing one-on-one support to customers via email and phone, always representing Kogan.com with professionalism and empathy. • Processing customer refunds, credits and replacements accurately and efficiently. • Liaising with freight carriers to ensure prompt and reliable delivery of orders. • Collaborating with internal teams to resolve queries and identify opportunities to improve the customer experience. • Staying up to date with Kogan.com products and trends to provide informed advice to customers. • Contributing to the smooth operation of the Customer Care team by ensuring all tasks are completed with accuracy and efficiency. • Assisting with the creation, testing, documentation and rollout of new processes • Supporting training and development by assisting with onboarding, shadow sessions, and capability building for overseas agents. To be successful in this role, you should be: • A University Degree will be highly regarded, but is not essential • Customer centric and willing to go above and beyond to ensure our customers have an exceptional experience • An effective and empathetic communicator. You'll be able to articulately and clearly engage via different channels, including phone and email • Tech-savvy and ability to use various IT and cloud-based tools to improve efficiency and productivity • Have an excellent attention to detail, with an ability to move through volume tasks with accuracy and efficiency • An excellent multitasker – you’ll be managing multiple projects and priorities at once, keeping everything on track without missing a beat • Ready to challenge, be challenged, and work within our highly disruptive business model. Why Kogan.com? • Work with an incredible team to solve important challenges, helping to drive Australia and New Zealand’s eCommerce future • Your role has a lot of ownership, autonomy and little red tape • You’ll be empowered to achieve positive outcomes and your work will have a real impact • You’ll be at the forefront of the eCommerce industry with us and be part of a company that are the Pioneers of eCommerce in Australia • Be an Intrepreneur, playing a hands on role in shaping our strategy at our HQ • A range of employee benefits such as; complimentary Kogan First Membership, team exclusive discounts, Health & Wellness program, Learning & Development and Lunch & Learns, Hackathons, Team member referral program, Company and team events and celebrations, community engagement (volunteering) and extensive career development opportunities plus loads more! To apply   Express your interest in this opportunity by uploading your CV and Cover Letter, outlining your interest in the position and how you think you can help grow the Kogan business.   Hot tip, generic Cover Letters won’t cut it here! Stand out with an application that shows a deep knowledge of the Kogan.com business and how we operate, to allow yours to be looked upon more favourably.   Innovative thinking got our business to where it is now, so it makes sense that we look for like-minded problem solvers! As a first step to our process, all new candidates will be sent testing, so be sure to keep an eye out for it!    About Us We’re Kogan.com, Pioneers of eCommerce in Australia.   At Kogan.com we offer rewarding careers, where you build your skills, are mentored by the best in the industry and get to share your expert knowledge in an innovative Company where your ideas and opinions count. You get to solve really important challenges to drive eCommerce’s future,  and get to do it with a great team culture and benefits!   Join Kogan.com to master your craft, do your best work, make a real difference and work with the best.  At Kogan.com, your work will have an immediate impact on transforming the Australian and New Zealand retail environment.    Heads up! Kogan.com is a fast-paced business - our vacancy close dates are subject to change. We will assess applications as they are received, so don't wait to apply! All new Kogan.com team members are required to undergo a National Police Record check and must have full-time Australian working rights

  • NEWOn-siteFull-time

    This is an expression of interest to join our talent pipeline. While we don't have an immediate opening, we're always keen to connect with great talent for future opportunities.   Kogan.com is a pioneer of Australian eCommerce, and the software we build is used by millions of customers every day. You'll join a fast-moving team with real ownership, shipping to production daily and using AI as part of how we work.   We'd love to hear from talented Business Analysts and Product Owners who turn ideas into features that deliver real impact for millions of customers. What you'll do: • Break down business goals into smaller deliverables that engineers can iteratively push through to production. • Gain a good understanding of business domains and act as the SME and stakeholder proxy to the engineering team, influencing and managing the scope of engineering work in line with the business priorities. • Understand and document acceptance criteria agreed to by stakeholders and engineers. • Prioritise and maintain the backlog for assigned products, balancing the requirements of stakeholders. • Assist in the planning and coordination of product releases - this includes collaborating with the engineering team, setting release goals and ensuring timely delivery of features. • Work well in a team environment to facilitate scope management, quality and timeliness as a requirement makes it way through the software delivery lifecycle. • Work across multiple projects and initiatives across all stages of the software delivery lifecycle. • Drive the focus on shipping to production as quickly as possible. • Understand, analyse and document estimated and actual business value delivered to provide insights into future improvement. • Accurately report on progress of tasks and projects, keeping in continual communication with project teams and management about project progress, issues and other relevant items. • Clearly communicate to stakeholders and developers on progress of both individual and team tasks. What you'll need: • A minimum of 3 years experience as a Business Analyst or Product Owner with a solid understanding of all aspects of the agile software development cycle. • Excellent written and verbal communication skills, including the ability to run workshops, showcases and to communicate effectively with engineers and other stakeholders across the organization. • Experimental & super motivated to try something new and not be afraid to suggest it. • Developed analytical skills including ability to interpret business needs and develop appropriate technical solutions. • Ability to understand and document technical requirements. • Developed problem solving skills and ability to think creatively. • Ability to effectively manage competing stakeholder priorities and objectives • Work productively in a fast paced and agile environment. Why Kogan.com? • AI-Native Engineering: AI is deeply embedded in how our Engineering teams build and operate. We’re moving beyond standalone LLM use into agentic workflows, AI-assisted development and automation integrated into real engineering systems and processes. Engineers have access to leading AI tools, hands-on training and the freedom to experiment with new ways of designing, building and shipping software. • Our culture is unlike anywhere else and regardless of where you are in your career journey, we empower you to do your best work and have a big impact. Check us out https://devblog.kogan.com/ & https://goodteams.app/teams/kogan.com. • Work with an incredible team to solve important challenges, helping to drive Australia and New Zealand’s eCommerce future • Your role has a lot of ownership, autonomy and little red tape. You’ll be empowered to achieve positive outcomes and your work will have a real impact. • You’ll be at the forefront of the eCommerce industry and be part of a company that are the Pioneers of eCommerce in Australia • Be an Intrepreneur, playing a hands on role in shaping our strategy at our HQ • A range of employee benefits such as; complimentary Kogan First Membership, team exclusive discounts, Health & Wellness program, Learning & Development and Lunch & Learns, Hackathons, Team member referral program, Company and team events and celebrations, community engagement (volunteering) and extensive career development opportunities plus loads more! To find out more about how we work, our tech stack, processes and company culture, visit https://careers.kogan.com and https://devblog.kogan.com

  • Support Partner (Case Manager)

    Mable · Sydney, Brisbane, Melbourne

    NEWHybridFull-time

    HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us: 1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care 2. We believe in technology as an enabler 3. We’re driven by helping customers attain better outcomes This position is part of the HomeMade team.  About HomeMade HomeMade is an approved aged care provider dedicated to improving its customers' lives by empowering older people to self-manage their service providers with the assistance of our clinical and customer support teams. Our transformative technology platform helps thousands of people retain choice and control by allowing them to create unique support plans that meet their specific needs and optimise their funds. By working at HomeMade, you can play a crucial role in helping older people maintain their independence and live fulfilling lives in their own homes. You’ll be joining a team that is passionate and dedicated to making a meaningful difference in the lives of others. To find out more, visit https://homemadesupport.com.au/ About the role As HomeMade continues to grow at pace, we’re looking for passionate Support Partners to join our team. In this role, you’ll play a key part in empowering customers to live independently, safely, and meaningfully at home.   By building trusted relationships, completing comprehensive assessments, tailoring support plans, and guiding families on options for self-management, you’ll ensure customers receive the right support at the right time.   Working in a virtual-first environment, you’ll bring strong rapport-building skills, aged care knowledge, and a consultative approach, while enjoying the flexibility to balance working from home with time in the office. Key Responsibilities • Managing your own caseload of Home Care Package customers who use one of HomeMade’s self-management options, delivering high-quality care and support. • Helping customers build confidence and capability to manage their own care, including using the HomeMade Customer Portal and connecting with their preferred support providers. • Using education tools and resources to guide customers and encourage them to get the most out of the HomeMade platform. • Working with customers and their representatives to complete assessments and develop personalised support plans that promote independence and safety, based on their goals and risk profile. • Creating and reviewing care budgets in partnership with customers to ensure their Home Care Package funds are being used effectively. • Responding to changes in customer needs, and updating care plans and support arrangements as required. • Keeping accurate and up-to-date records, including case notes, support plans, and contact logs. • Monitoring how customers use their funding, and ensuring spending aligns with their agreed support plan and budget. • Handling customer communications, including emails, phone calls, requests, and referrals, in a timely and professional manner. • Collaborating with other teams – including Onboarding, Service and Support, and Clinical – to provide a seamless experience for the customer. • Contributing to quality and safety improvements, including identifying risks and participating in improvement initiatives. • Taking inbound calls when needed, and supporting both proactive and reactive customer interactions. • Delivery of all services in accordance with the Aged Care Act and Aged Care Quality Standards. Skills and Experience • You’re a natural relationship-builder warm, empathetic, and able to gain trust quickly. • You thrive on delivering exceptional customer service and want to create real impact in people’s lives. • You’re confident discussing budgets and can explain financial concepts in a simple, supportive way. • You love problem-solving and are calm, organised, and decisive under pressure. • You’re passionate about supporting people to live independently, and you take a goal-oriented approach to planning care. • You’re tech-savvy and comfortable learning new systems – experience with Google Suite, Salesforce, or contact centre platforms is a plus. • Experience in case management, aged care, or customer support is preferred – but more importantly, you're motivated by helping others and eager to learn. The values we live by Put People First 🫶🏼 People and relationships matter most. Foster Freedom 🪁 Life should be lived in a way that makes sense for you, without unnecessary controls or external restrictions. Do The Right Thing 💖 Be fair, honest, open, ethical, and transparent. Be Bold 💡 With a vision to imagine and create a brighter future. Values we share as part of Attain Healthtech Break New Ground 🧨 We simplify care with creativity and bold ideas. Make It Matter💟 We put people at the centre and create impact that improves lives. Own The Outcome🥇 We aim high, deliver excellence and drive results that last. Our benefits Power your career ⚡️ Learn from industry experts, experienced leaders, and on-the-job opportunities.  Access parental leave 👶 Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.  Work with flexibility 🏠 We’re a hybrid workplace, balancing time in the office with remote work. Flexi Leave Days 🌴 Get one extra paid leave day per quarter for what makes you happy. Take a floating public holiday 🫶🏾 Acknowledge a significant day your way with family and friends.  Be rewarded 🏆 Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.  We are one As an organisation, we celebrate our diversity and welcome all people, regardless of their family responsibilities, ethnicity, faith, sexual orientation, or gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply. If this role has stood out to you but you don’t feel like you ‘tick all the boxes,’ we strongly encourage you to apply nonetheless. We value diversity in experience, and you might just bring something we are looking for to our organisation!

  • NEWOn-siteFull-time

    Looking to master your craft with an industry leader? We’re always forecasting our next great hire. At Kogan.com, our pace is fast and our product range is vast. While we might not have a live vacancy today, we are always building our pipeline for future greatness. We are welcoming expressions of interest from commercially savvy Demand Planners, Assistant Demand Planners, and Inventory Controllers who want to be part of our future success. Reporting to our Head of Demand Planning, these roles are integral to driving accurate forecasting and optimal stock flow across our massive product range. If you are a proactive professional with an exceptional eye for detail, a curious mind, and a knack for streamlining processes, you'll thrive in our dynamic Purchasing team. This is your chance to broaden your experience in a pure-play online retail environment and get on the radar of Australia and New Zealand's eCommerce pioneers. Depending on your role, some of your responsibilities will include: • Achieving forecast accuracy across all product lines by working closely with internal stakeholders on future demand • Actively managing and monitoring inventory levels to achieve company goals and KPIs, ensuring purchase orders are accurate and on time • Being proactive and proposing improvements to current processes, thinking critically, challenging yourself and others • Ensuring timely import of products and stock management, to ensure an exceptional customer experience • Understanding and minimising logistics and warehousing costs by effectively analysing inventory levels and purchase orders’ shipments sizes and frequency • Regular demand analysis and audit to avoid potential stock outs and aged stock, taking corrective action where necessary • Analysing performance of various product ranges and recommending actions to key stakeholders • Ensure we have a minimal number of sold-out products, monitoring them and timely updating of prices, presale dates and stock levels • Partnering with key stakeholders to ensure stock levels are sufficient, considering potential demand changes based on sales and / or promotional campaigns To be successful in this role, you should be: • University Degree qualified in a relevant field (Commerce, Business, Mathematics or similar). • Experienced within or have exposure to Demand Planning or Inventory / Stock Control, preferably within a Retail, eCommerce or FMCG environment. Experience with SAP or Netstock will be well regarded • Highly analytical, logical and ready to delve into data - being able to evaluate offers and products quickly to determine if they’re of value to our customers is key. • Able to develop strong and effective relationships, through excellent communication and negotiation skills • A multi-tasking ninja - we expect you to juggle 50 different tasks at once without dropping the ball (we’re not kidding). • A whiz with Microsoft Excel (we’re talking VLOOKUP and pivot tables, not SUM and AVERAGE - and we will test your capabilities). • Highly proficient with various IT and cloud-based tools, with a keen eye for leveraging AI to streamline workflows, improve efficiency, and boost productivity • Ready to challenge, be challenged, and work within our highly disruptive business model. Why Kogan.com? • Work with an incredible team to solve important challenges, helping to drive Australia and New Zealand’s eCommerce future • Your role has a lot of ownership, autonomy and little red tape • You’ll be empowered to achieve positive outcomes and your work will have a real impact • You’ll be at the forefront of the eCommerce industry with us and be part of a company that are the Pioneers of eCommerce in Australia • Be an Intrepreneur, playing a hands on role in shaping our strategy at our HQ • A range of employee benefits such as; complimentary Kogan First Membership, team exclusive discounts, Health & Wellness program, Learning & Development and Lunch & Learns, Hackathons, Team member referral program, Company and team events and celebrations, community engagement (volunteering) and extensive career development opportunities plus loads more! To apply   Express your interest in this opportunity by uploading your CV and Cover Letter, outlining your interest in the position and how you think you can help grow the Kogan business.   Hot tip, generic Cover Letters won’t cut it here! Stand out with an application that shows a deep knowledge of the Kogan.com business and how we operate, to allow yours to be looked upon more favourably.   Innovative thinking got our business to where it is now, so it makes sense that we look for like-minded problem solvers! As a first step to our process, all new candidates will be sent testing, so be sure to keep an eye out for it!    About Us We’re Kogan.com, Pioneers of eCommerce in Australia.   At Kogan.com we offer rewarding careers, where you build your skills, are mentored by the best in the industry and get to share your expert knowledge in an innovative Company where your ideas and opinions count. You get to solve really important challenges to drive eCommerce’s future,  and get to do it with a great team culture and benefits!   Join Kogan.com to master your craft, do your best work, make a real difference and work with the best.  At Kogan.com, your work will have an immediate impact on transforming the Australian and New Zealand retail environment.    Heads up! Kogan.com is a fast-paced business - our vacancy close dates are subject to change. We will assess applications as they are received, so don't wait to apply! All new Kogan.com team members are required to undergo a National Police Record check and must have full-time Australian working rights